Kamela Borri
Tirana, Albania
Summary
Dynamic and results-oriented sales and customer service agent with a proven track record of exceeding targets and delivering exceptional client satisfaction. With a keen understanding of customer needs and a passion for forging meaningful connections, I adeptly navigate the sales process, utilizing persuasive communication and strategic problem-solving to drive revenue growth. Possessing a meticulous attention to detail and a commitment to excellence, I thrive in fast-paced environments, consistently delivering outstanding service while adapting to evolving market demands. Skilled in building rapport, identifying opportunities, and providing tailored solutions, I am dedicated to elevating the customer experience and maximizing business success.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
Blue Science LLC
03.2023 - Current
- Acted as the primary point of contact for a diverse portfolio of pool maintenance clients, providing personalized support, guidance, and solutions to meet their needs
- Built and nurtured strong client relationships through proactive communication, regular check-ins, and attentive service, resulting in a 20% increase in customer satisfaction ratings
- Conducted in-depth needs assessments and consultations with clients to understand their unique requirements, preferences, and goals, tailoring solutions and recommendations accordingly
- Collaborated closely with internal teams, including sales, operations, and technical support, to ensure seamless coordination and delivery of services, resolving issues and inquiries in a timely manner
- Proactively identified opportunities for upselling and cross-selling additional products and services to existing clients, contributing to a 15% increase in revenue growth.
Sales/Customer Service Team Lead
Fast Call—Call Center
01.2022 - 03.2023
- Provided outstanding customer service by handling inbound and outbound calls in a high-volume call center environment
- Addressed customer inquiries, resolved issues, and provided product information and assistance in a timely and professional manner
- Achieved consistently high customer satisfaction ratings, exceeding departmental benchmarks by 20%
- Met and exceeded performance targets, consistently ranking among the top 5% of representatives in sales conversion and call resolution metrics.
Store Owner and Operator
Exchange Taulantet Shpk
01.2016 - 01.2022
- Oversaw all aspects of daily operations at the Taulantet currency exchange shop, including cash handling, customer service and compliance
- Monitored cash flow and transactional activity to maintain accuracy and accountability, implementing controls and safeguards to mitigate risks of fraud or error
- Cultivated strong relationships with customers and business partners, addressing inquiries, resolving issues, and promoting additional services to drive revenue growth
- Conducted regular audits and reconciliations of cash, checks, and financial transactions, ensuring accuracy and compliance with internal policies and regulatory standards
- Stayed abreast of industry trends, market developments, and regulatory changes, adapting strategies and procedures as needed to remain competitive and compliant.
Sales Agent
Glob Call Center
01.2015 - 08.2015
- Prospected, cold-called, and generated leads through various channels to identify potential customers and opportunities for sales
- Conducted product presentations, demonstrations, and consultations to educate clients on product features, benefits, and value propositions
- Built and maintained strong relationships with clients, providing personalized service and support to understand their needs, address concerns, and exceed expectations
- Negotiated and closed sales contracts, achieving and exceeding monthly and quarterly sales targets by 20%.
Education
J.D. - Law School
University of Tirana
Tirana, Albania06.2007
Skills
- Technology Proficiency
- Resilience
- Adaptability
- Time Management
- Exceptional Communication
- Product Knowledge
Languages
English
Full Professional
Italian
Professional Working
Timeline
Customer Success Representative
Blue Science LLC
03.2023 - Current
Sales/Customer Service Team Lead
Fast Call—Call Center
01.2022 - 03.2023
Store Owner and Operator
Exchange Taulantet Shpk
01.2016 - 01.2022
Sales Agent
Glob Call Center
01.2015 - 08.2015
J.D. - Law School
University of Tirana
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