Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kamela Kissoon

New York,NY

Summary

General Manager with a proven track record at OTG Management JFK Airport, demonstrating exceptional skills in operations management and budgeting. Expert in staff development and customer satisfaction, achieving significant improvements in efficiency and service quality. Skilled in waste management and safety assurance, adept at fostering a positive and productive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

OTG Management JFK Airport
JFK
11.2023 - 08.2024
  • Managed all aspects of daily operations, including managing the budget, purchasing, inventory control, vendor relations, and payroll.
  • Effectively managed labor costs by monitoring productivity levels among staff members, and making strategic scheduling decisions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • I met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
  • Ensured compliance with all health department regulations.

Manager

OTG Management JFK Airport
JFK
09.2021 - 10.2023
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Communicate with vendors, suppliers, and the Finance team to effectively manage and budget.
  • Managed inventory and placed orders to achieve timely delivery of goods and services.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance, according to company policies.
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Supervisor

JFK International Airport
JFK
02.2017 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees for environmental safety.
  • Enforced rules and regulations outlined in the company manual set forth expectations comprehensively and consistently.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Shift Lead

OTG Management JFK Airport
JFK
10.2015 - 02.2017
  • Completed store opening and closing procedures
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

Market Merchandiser

JFK International Airport
JFK
11.2015 - 08.2016
  • Set displays according to planograms.
  • Applied the FIFO rule.
  • Removed damaged, not-in-set, and discontinued items from displays.
  • Updated pricing and signage to complete product displays, and educate customers.

Cashier

OTG Management JFK Airport
JFK
08.2013 - 10.2015
  • I greeted customers entering the store and responded promptly to customer needs.
  • Operated the cash register for cash, airline vouchers, and credit card transactions with excellent accuracy levels.
  • A friendly welcome and farewell are extended to guests to encourage repeat business and positive feedback.

Education

GED -

Suny Queens
158 29 Archer Ave Jamaica,11433
07.2013

Skills

  • Effective leader
  • Manage operations
  • Budgeting and cost control strategies
  • Staff training/development
  • Customer care and satisfaction
  • Safety awareness and quality assurance
  • Waste Management

Certification

  • Food Protection-9/2013

References

References available upon request.

Timeline

General Manager

OTG Management JFK Airport
11.2023 - 08.2024

Manager

OTG Management JFK Airport
09.2021 - 10.2023

Supervisor

JFK International Airport
02.2017 - 03.2020

Market Merchandiser

JFK International Airport
11.2015 - 08.2016

Shift Lead

OTG Management JFK Airport
10.2015 - 02.2017

Cashier

OTG Management JFK Airport
08.2013 - 10.2015
  • Food Protection-9/2013

GED -

Suny Queens
Kamela Kissoon