Kameron Birmingham
IT Support Specialist | Software Developer | Network & InfoSec Enthusiast
Oklahoma City,OK
Summary
Detail-driven IT professional with hands-on experience in Tier 1 & 2 support, account management, scripting, and troubleshooting across secure enterprise environments. Adept in Windows and Linux system builds, Active Directory operations, and basic networking/security concepts. Seeking part-time or contract roles in IT support, network ops, or entry-level InfoSec.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
IT Support Specialist
CACI Inc.
OKC, OK
09.2024 - Current
- Company Overview: Domains: Networking, Account Management, Cloud & Server Configuration, InfoSec Fundamentals. Tech Stack: Active Directory, RSA Auth Console, Microsoft 365, ServiceNow, Slack, Azure. Systems/Platforms: Windows, Linux (Ubuntu, Red Hat), VMware Horizon. Languages/Tools: Python, Bash, JavaScript, SQL, Visual Studio Code.
- Resolve 11+ daily technical tickets via ServiceNow involving VPN, login, Microsoft Suite, and VDI issues.
- Build and ship secure Windows and Linux (Ubuntu/Red Hat) workstations based on CACI imaging.
- Manage Active Directory tasks including account creation, permissions, and user adjustments.
- Author internal knowledge base articles and email templates to streamline support interactions.
- Managed high levels of call flow and responded to technical support needs.
Freelance Software Developer
Varying Employers
OKC, OK
08.2023 - Current
- Developed Python/Bash scripts to automate workflows, saving clients 5–10 hours per week.
- Provided use of utilities for system cleanup, data parsing, and file handling; supported small business IT setups.
- Designed customized solutions for proposals to potential customers.
- Improved software efficiency by troubleshooting and resolving coding issues.
Bank Teller
MidFirst Bank
OKC, OK
03.2023 - 09.2024
- Processed high-volume cash/check transactions, maintained accuracy and compliance.
- Provided personalized banking support and digital banking guidance to clients.
- Occasionally assisted internal staff with minor tech tasks such as hardware setup and basic app support.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Education
A.A.S. - Computer Science – Cybersecurity Focus
Rose State College
Midwest City, OK 01.2021 - 05.2024
Skills
Windows
Linux
Ubuntu
Red Hat
VMware Horizon
Active Directory
RSA Auth Console
Microsoft 365
ServiceNow
Splunk
Azure
Networking
Account Management
Cloud & Server Config
InfoSec Fundamentals
Software installation
Technical troubleshooting
Projects Contributions
- Designed scripts and technical tools to streamline repetitive support workflows.
- Supported small teams with secure system configurations and remote troubleshooting.
- Authored internal documentation and onboarding guides to boost operational clarity.
- Built utilities for system cleanup, data parsing, and file handling; supported basic software setups.
- Developed Python/Bash scripts to automate workflows, saving clients 5–10 hours per week.
- Delivered software solutions and automation tools for close contacts and small business clients.
Certification
Cyber Forensic Training - Present
Timeline
IT Support Specialist
CACI Inc.
09.2024 - Current
Cyber Forensic Training - Present
01-2024
Freelance Software Developer
Varying Employers
08.2023 - Current
Bank Teller
MidFirst Bank
03.2023 - 09.2024
A.A.S. - Computer Science – Cybersecurity Focus
Rose State College
01.2021 - 05.2024
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