Kami Grams
Wendell,NC
Summary
Proven to enhance customer satisfaction and drive sales at Food Lion through expert food safety compliance and exceptional customer service. Skilled in quality control and teamwork, consistently ensuring product freshness and store cleanliness. Demonstrated ability to boost efficiency and foster positive customer relationships, contributing to a significant increase in repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Deli/Bakery Associate offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Overview
5
5
years of professional experience
Work History
Deli/Bakery Associate
Food Lion
Clayton, NC
03.2023 - 07.2024
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Collaborated with team members to ensure consistent product quality and adherence to company standards.
- Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Sales Associate
Dollar General
Knightdale, NC
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Stocker
Ross Dress for Less
Wilson, NC
08.2021 - 02.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
Dietary/Housekeeping
Smithfield Manor
Smithfield, NC
12.2019 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
North Johnston High School
Kenly, NCSkills
- Stock Rotation
- Quality Control
- Food Safety Compliance
- Cross-training proficiency
- Customer Service
- Customer Satisfaction
- Food handling safety
- Stocking and Shelving
- Surface cleaning
- Flexible Schedule
- Teamwork and Collaboration
- Friendly and Helpful
Timeline
Deli/Bakery Associate
Food Lion
03.2023 - 07.2024
Sales Associate
Dollar General
07.2022 - 01.2023
Stocker
Ross Dress for Less
08.2021 - 02.2022
Dietary/Housekeeping
Smithfield Manor
12.2019 - 05.2021
North Johnston High School