Renee Montoya

Pueblo,CO

Summary

Seasoned Manager with over 12 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.

Overview

years of professional experience

Work History

General Store Manager

Maggie's Farm

Pueblo, CO

07.2020 - 03.2022

Drove year-over-year business growth while leading operations and hiring and developing new staff.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.

Assistant Store Manager

TJ Maxx

Pueblo, CO

08.2011 - 06.2020

Trained team members in successful strategies to meet operational and sales targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Performed nightly store and team performance audits.
Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs.

Education

General Studies

Pueblo Community College, Pueblo, CO

High School Diploma -

Pueblo East High School, Pueblo, CO

05.1993

Skills

Team Leadership
Employee Motivation
Focus and Follow-Through
Staff Scheduling
Originality and Creativity

Customer Relations
Sales Coaching
Multitasking and Prioritization
Customer Service Management
Assignment Delegation

Timeline

General Store Manager - Maggie's Farm

07.2020 - 03.2022

Assistant Store Manager - TJ Maxx

08.2011 - 06.2020

Pueblo Community College - , General Studies

Pueblo East High School - High School Diploma,