Kamia Robinson
4441 NE 2nd Ave Deerfield Beach,FL
Summary
Results-driven professional with extensive experience at Marshalls as a Loss Prevention Detective. Expert in internal investigations and video monitoring, successfully reducing shrinkage through strategic policy enforcement. Proven ability to enhance customer satisfaction and resolve conflicts effectively, demonstrating strong communication and problem-solving skills in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Loss Prevention Detective
Marshalls
2023.09 - Current
- Monitored store premises for suspicious activity, ensuring a safe shopping environment.
- Collaborated with management to develop loss prevention strategies and reduce shrinkage.
- Conducted investigations into theft incidents, documenting findings and reporting to authorities as needed.
- Assisted in training new staff on loss prevention protocols and security measures.
- Analyzed surveillance footage to identify patterns of theft and improve response tactics.
- Reviewed incident reports, providing insights for ongoing improvement of security policies and practices.
- Strengthened internal controls through frequent compliance checks on cash handling procedures, reducing opportunities for employee theft.
- Served as a key point of contact for staff members with concerns related to theft or security issues, providing guidance and support.
Customer Service Representative
G&A Health
2022.05 - 2023.09
- Responded promptly to customer inquiries, ensuring high levels of satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Walgreens
2021.02 - 2022.02
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Resolved customer complaints quickly, maintaining high satisfaction levels through effective communication.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06.2021
Skills
- Internal investigations
- Video monitoring
- Incident reporting
- Policy enforcement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Professionalism
Timeline
Loss Prevention Detective
Marshalls
2023.09 - Current
Customer Service Representative
G&A Health
2022.05 - 2023.09
Customer Service Associate
Walgreens
2021.02 - 2022.02
High School Diploma -
Deerfield Beach High School