Kamiaya Hall
Poughkeepsie,USA
Summary
Resourceful BDC Service Representative known for the ability to handle high-volume tasks efficiently and effectively. Specialize in customer relationship management, data entry accuracy, and conflict resolution, ensuring smooth operations within service departments. Excel at communication, time management, and problem-solving skills, which contribute to maintaining positive client experiences and streamlining workflow processes. Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Overview
6
6
years of professional experience
Work History
BDC Service Representative
Friendly Honda
Poughkeepsie, New York
05.2025 - Current
- Serve as primary contact for service customers, managing high-volume calls, texts, and emails.
- Scheduled and confirmed service appointments to enhance shop efficiency and reduce customer wait times.
- Managed dealership’s loaner vehicle fleet by tracking availability and coordinating reservations.
- Processed agreements for loaner vehicles and ensured timely return in good condition.
- Maintained accurate records using CRM and dealership management software.
- Communicated with service advisors and technicians to relay customer needs and deliver updates promptly.
Internet Sales Consultant
Poughkeepsie Nissan
Wappingers Falls
11.2024 - 05.2025
- Managed inbound digital leads, enhancing lead conversion rates.
- Scheduled test drives and showroom visits, maintaining high appointment show rates.
- Updated CRM entries in eLeads and CDK Global for seamless follow-up.
Automotive BDC Agent
Dutchess Dodge
01.2024 - 10.2024
- Responded to online and phone inquiries, ensuring timely CRM updates.
- Promoted dealership incentives, driving customer interest.
- Scheduled appointments and conducted follow-up for unsold leads.
Sales Associate
Champs Sporting Goods / FootLocker Inc
05.2019 - 07.2022
- Delivered exceptional customer service, assisting with sneakers and apparel.
- Operated mobile POS systems for efficient transactions.
- Exceeded sales goals through product knowledge and upselling.
Education
Bachelor of Business Administration -
The College of Saint Rose
High School Diploma -
Science Skills Center HS Skills
Skills
- Digital lead management
- Time management
- Sales aptitude
- Appointment scheduling
- CRM software expertise
- Multi-line telephone systems
- Interpersonal skills
- Outbound and inbound calls
- Sales proficiency
Languages
English
Timeline
BDC Service Representative
Friendly Honda
05.2025 - Current
Internet Sales Consultant
Poughkeepsie Nissan
11.2024 - 05.2025
Automotive BDC Agent
Dutchess Dodge
01.2024 - 10.2024
Sales Associate
Champs Sporting Goods / FootLocker Inc
05.2019 - 07.2022
Bachelor of Business Administration -
The College of Saint Rose
High School Diploma -
Science Skills Center HS Skills