Summary
Work history
Education
Skills
Timeline
Generic

Kamila Gonzalez Sokol

Miami,FL

Summary

Customer-focused professional with experience in both the airline and hospitality industries. Former Passenger Service Agent, skilled in assisting diverse clients, resolving issues efficiently, and delivering a smooth customer experience in high-pressure environments. Currently working as a server, where I provide personalized service, build strong customer relationships, and contribute to sales through attentive recommendations and upselling. Known for strong communication skills, attention to detail, and the ability to create a welcoming and memorable experience for every client.

Work history

Server

Tacombi
Miami , Fl
09 2025 - 03.2026
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Improved customer satisfaction by providing attentive and professional service.
  • Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
  • Advised guests of daily specials and offers to increase sales.
  • Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.

Passenger Service Agent

Eastern Air Express
Miami, Fl
03 2024 - 07 2025
  • Determined level of assistance required for each individual passenger.
  • Reviewed passports and travel documentation, issuing boarding passes upon completion.
  • Ensured timely departure of flights by managing pre-boarding activities efficiently.
  • Stayed updated on changes to travel regulations and required documentation.
  • Delivered excellent customer service to ensure repeat business from passengers.
  • Assisted elderly passengers and those with special needs, showcasing empathy and care.
  • Coordinated with flight crew to ensure seamless provision of in-flight services.

Clothes store owner

Owner
Regla , La Habana
01 2022 - 02 2023
  • Dealt with any customer complaints or issues professionally and efficiently, maintaining high levels of customer service standards.
  • Fostered a positive working environment to boost team morale and productivity.
  • Negotiated deals with suppliers to secure better prices.

Education

Instituto Superior de Arte
09/2017 - 2022

Skills

  • Effective sales techniques
  • Service prioritisation
  • Employee training
  • Performance improvements
  • Check-in processes
  • Computer terminal operations
  • Travel sales
  • Communication skills

Timeline

Server

Tacombi
09 2025 - 03.2026

Passenger Service Agent

Eastern Air Express
03 2024 - 07 2025

Clothes store owner

Owner
01 2022 - 02 2023

Instituto Superior de Arte
09/2017 - 2022
Kamila Gonzalez Sokol