Kamila Hilal
Brooklyn,NY
Summary
Professional with extensive experience in managing daily operations within a facility, focusing on client communication and staff supervision. Successfully coordinated team efforts to maintain a clean and organized environment while ensuring the safety and well-being of all animals in care. Demonstrated ability to administer medication and monitor health, alongside maintaining accurate records for vaccinations and billing processes. Proficient in social media management to enhance brand visibility and engage with clients effectively.
Overview
10
10
years of professional experience
Work History
Manager / Animal Care Provider
Who's My Good Dog?
New York, NY
06.2021 - 05.2025
- Played a key role in launching and establishing the business
- Manage daily operations, including client communication and scheduling
- Supervise staff to ensure a clean, safe, and organized environment
- Administer medication and provide attentive care to dogs, ensuring safety and well-being
- Maintain up-to-date vaccination records and oversee billing processes
- Manage company social media accounts to enhance brand visibility
- Train and onboard new employees
- Maintain both administrative and physical organization of the facility
Manager / Animal Care Provider
Chasing Tails
Brooklyn, NY
02.2015 - 01.2021
- Coordinated day-to-day operations with team members to ensure smooth facility workflow
- Handled client communication, appointment scheduling, and customer retention
- Managed administrative tasks including invoice tracking, filing, monthly reporting, and payroll documentation
- Interviewed, trained, and supervised new employees
- Maintained facility cleanliness, safety standards, and staff accountability
- Provided hands-on care for animals, including administering medication and monitoring health
- Managed company social media accounts to support marketing and outreach efforts
Education
Bachelor of Arts - Psychology
New York University
New York, NY05.2019
Skills
- Staff supervision
- Training
- Facility organization
- Scheduling
- Client communication
- Problem-solving
- Relationship building
- Microsoft Word
- Excel
- PowerPoint
- Google Workspace
- SPSS
- Social media management
- Pet health and safety
- Medication administration
Timeline
Manager / Animal Care Provider
Who's My Good Dog?
06.2021 - 05.2025
Manager / Animal Care Provider
Chasing Tails
02.2015 - 01.2021
Bachelor of Arts - Psychology
New York University