Kamilah Parker

• Serve as a key liaison between customers and internal departments, supporting the full order lifecycle for Fence, Rail, and Deck product lines. Ensure accurate order processing, effective communication, and timely issue resolution.
• Manage customer orders using SAP and EDI systems, ensuring accuracy and timely follow-through, while proactively addressing delays, backorders, and production issues.
• Work closely with internal teams—including Shipping, Planning, and Inventory—to coordinate resolutions for order and delivery challenges.
• Collaborate with the sales team to support customer relationships, meet order requirements, and improve digital engagement.
• Respond to warranty inquiries and technical questions, coordinating with Engineering and Product Support to deliver accurate solutions.
• Support the onboarding and training of new team members, helping to align them with customer service protocols and tools.
• Maintain detailed tracking of order confirmations, changes, and cancellations, minimizing disruption to both supply chain operations and customer expectations.

Notable Contributions:

• Contributed to improvements in SAP order workflows and customer communication templates.
• Selected to assist with high-priority accounts involving complex logistics and service needs.
• Frequently trusted to handle urgent escalations related to product delays and service recovery.

• Provided high-level customer service in a fast-paced branch setting, handling transactions accurately while supporting branch operations and compliance.
• Responsible for development and oversight of daily teller duties while mentoring new hires on banking systems, customer service procedures, and digital tools.
• Handled vault operations, cash shipments, and ATM settlements with consistent accuracy and adherence to risk controls.
• Assisted in maintaining operational efficiency and service quality by sharing feedback and supporting process improvements.

Key Achievements:

• Earned the Top Performer Gold Award (2015–2017) for consistently exceeding service goals and contributing to team success.
• Played an active role in training and supporting new team members, helping improve service delivery and adoption of digital banking solutions.