Kamilla Ransom
Wichita,KS
Summary
Dynamic Server Trainer with extensive experience at Red Robin, excelling in team member training and customer service. Proven ability to enhance guest satisfaction through effective communication and upselling strategies. Skilled in safe food handling and menu memorization, fostering a positive environment that encourages repeat business and loyalty.
Overview
9
9
years of professional experience
Work History
Server Trainer
Red Robin
Wichita, KS
06.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Server Trainer
Olive Garden
Wichita, KS
01.2020 - 01.2023
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Server Trainer
Bubbas
Wichita, KS
01.2018 - 01.2020
Assistant Manager
Payless Shoe Source
Wichita
03.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Urban League
Wichita, KS2002
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Order accuracy
- High volume dining
- Upselling strategies
- Team member training
- POS system proficiency
- Cash handling
- Safe handling procedures
- Food presentation
- Server etiquette
- Tableside service
- Policy enforcement
- Exceptional communication
- Server management
- Employee mentoring
- Menu presentation
- Allergy awareness
- Sanitation standards
- Food running skills
- Staff scheduling
- Dining crew workflow optimization
Timeline
Server Trainer
Red Robin
06.2023 - Current
Server Trainer
Olive Garden
01.2020 - 01.2023
Server Trainer
Bubbas
01.2018 - 01.2020
Assistant Manager
Payless Shoe Source
03.2016 - 01.2018
GED -
Urban League