Kamille Young

• Conducted thorough screening of passengers and baggage to ensure safety protocols.
• Monitored security equipment and reported any anomalies to management promptly.
• Assisted in training new staff on operational procedures and security compliance.
• Collaborated with law enforcement agencies to enhance emergency response strategies.

UM service representative/Government programs

Facilitaties inbound and outbound calls to customers (members and providers) by

delivering excellent customer service providing information regarding services. Perform

triage for UM services. Serves as primary contact for providers regarding authorization

request. Contacts members and providers concerning regulatory requirements relating

to Department of Health (DOH) notifications and other regulatory requirements such as

the National Committee for Quality Assurance (NCQA) guidelines.

• Entered and maintained accurate data in multiple databases to support operational efficiency.
• Processed high volumes of information swiftly while ensuring adherence to quality standards.
• Conducted regular audits on data entries to identify discrepancies and implement corrective actions.
• Collaborated with team members to streamline data entry processes, enhancing overall productivity.