KAMIYA ETTISON
Bridgeport,CT
Summary
Dynamic and highly accomplished professional with over 10 years of expertise in property management, administrative operations, and customer service. Proven ability to optimize business processes, enhance resident satisfaction, and drive operational performance through strategic initiatives. Recognized for exceptional leadership skills, innovative problem-solving capabilities, and a commitment to fostering high-performing teams that exceed organizational goals. A results-oriented approach ensures continuous improvement and the delivery of outstanding service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
Richman Property Services
Bridgeport, CT
08.2021 - Current
- - Lead daily property operations, ensuring compliance with company standards and state regulations.
- - Drive leasing, renewals, and marketing initiatives, consistently surpassing occupancy and retention goals.
- - Manage rent collection, delinquencies, and financial reporting with precision.
- - Deliver exceptional customer service, maintaining a resident satisfaction rating above 95%.
- - Collaborate with maintenance teams to prioritize and track work orders, improving response times.
- - Conduct property tours, manage online listings, and coordinate community events to enhance resident experience.
- - Train and supervise staff on leasing systems, compliance, and resident relations.
City Carrier
USPS
Stamford, CT
01.2020 - 08.2021
- - Delivered mail and packages to residential and business addresses with 100% accuracy.
- - Maintained secure handling of registered, certified, and insured mail.
- - Provided professional customer service and resolved inquiries efficiently.
Billing Supervisor
Magellan Rx Management
Orlando, FL
05.2017 - 01.2020
- - Supervised billing team overseeing pharmacy claims, benefit verification, and insurance reconciliation.
- - Developed company Standard Operating Procedures (SOPs) and coordinated training programs for new staff members.
- - Wrote, created, and demonstrated SOPs for all employees to follow, ensuring consistency and compliance across departments.
- - Improved billing accuracy and reimbursement turnaround by 20% through workflow optimization and staff training.
- - Managed invoicing, payment posting, and financial reconciliation.
- - Resolved escalated insurance and billing discrepancies.
Patient Access Lead II
Accredo Specialty Pharmacy
Orlando, FL
11.2016 - 05.2017
- - Verified insurance benefits and coordinated access to specialty medications.
- - Facilitated prior authorizations and financial assistance programs.
- - Mentored team members on compliance and service delivery standards.
Patient Care Coordinator / Exceptions Coordinator II
Prime Specialty
Orlando, FL
08.2014 - 11.2016
- - Liaised between insurance providers, physicians, and patients to ensure continuity of care.
- - Negotiated pricing and authorizations with non-contracted payers.
- - Oversaw staff scheduling, training, and workflows for a five-person team, improving efficiency by 30%.
Education
High School Diploma -
Central High School
Bridgeport, CT01.2003
Certificate - Microsoft Word & Excel
Baym Computer School
01.2001
Skills
- - Property & Leasing Management
- - Customer Service & Resident Relations
- - Marketing & Retention Strategies
- - Staff Training & Leadership
- - Insurance & Pharmacy Benefit Verification
- - Billing, Collections & Financial Reconciliation
- - Conflict Resolution & Tenant Relations
- - Compliance & Policy Enforcement
- - Microsoft Office Suite (Word, Excel, Outlook)
- - Strategic Planning & Process Optimization
Timeline
Assistant Property Manager
Richman Property Services
08.2021 - Current
City Carrier
USPS
01.2020 - 08.2021
Billing Supervisor
Magellan Rx Management
05.2017 - 01.2020
Patient Access Lead II
Accredo Specialty Pharmacy
11.2016 - 05.2017
Patient Care Coordinator / Exceptions Coordinator II
Prime Specialty
08.2014 - 11.2016
Certificate - Microsoft Word & Excel
Baym Computer School
High School Diploma -
Central High School