Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
Generic

Lisette A. Heredia

Hollywood

Summary

Highly experienced bilingual Property Manager with 13+ years overseeing multi-family rental communities with 600+ units. Proven expertise in leasing operations, tenant relations, rent collection, and team leadership. Skilled in handling lease agreements, legal compliance, vendor coordination, and increasing occupancy through retention strategies. Proficient in AppFolio, Rent Manager, and Microsoft Office Suite.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Property Manager

Somerset Grove Apartments / Somerset Phase IV & V
01.2013 - Current
  • - Supervise leasing agents, oversee daily rent collection, and handle all move-in/move-out activities.
  • - Enforce lease terms, resolve resident concerns, and coordinate eviction processes.
  • - Conduct unit inspections and manage vendor scheduling for repairs and maintenance.
  • - Improved occupancy rates through effective marketing strategies and tenant retention programs.
  • - Maintained compliance with fair housing laws and property regulations.

Branch Service Leader

Regions Bank
04.2008 - 12.2012
  • - Supervised teller team and ensured compliance with bank policies and cash handling procedures.
  • - Managed daily vault operations, internal audits, and prepared financial reports.
  • - Trained new employees and provided coverage for Assistant Branch Manager duties.
  • - Delivered high-quality customer service and resolved account-related issues.

Education

Coursework -

Florida Community College
Jacksonville, FL
01.2004

Diploma - undefined

Jones Metropolitan Business High School
Chicago, IL
01.1986

Skills

  • - Property & Leasing Management
  • - Tenant Relations & Retention
  • - Rent Collection & Delinquency Control
  • - Evictions & Legal Compliance
  • - Vendor & Contractor Coordination
  • - Staff Training & Supervision
  • - Bilingual Communication (English/Spanish)
  • - Software: AppFolio, Rent Manager, MS Office Suite

Certification

  • - Licensed Community Association Manager (LCAM) - State of Florida
  • - Health & Life Insurance License - State of Florida, 2000

LNGG

Bilingual: English & Spanish

Timeline

Property Manager

Somerset Grove Apartments / Somerset Phase IV & V
01.2013 - Current

Branch Service Leader

Regions Bank
04.2008 - 12.2012

Diploma - undefined

Jones Metropolitan Business High School

Coursework -

Florida Community College

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