Kamiya Purnell
Jacksonville
Summary
Friendly and dependable customer service professional with experience in management, hospitality, and food service. I enjoy helping people, solving problems, and creating positive experiences for customers, even in fast-paced environments. My background has taught me how to communicate effectively, stay organized under pressure, and handle difficult situations with patience and professionalism. I'm excited to bring my strong customer service skills, positive attitude, and willingness to learn to an organization where I can make a difference for customers and their families.
Overview
3
3
years of professional experience
Work History
Manager Trainee
Hertz Car Rental
Jacksonville
10.2025 - Current
- Managed daily branch operations, prioritizing exceptional customer service and optimizing fleet utilization to enhance overall business efficiency.
- Trained and supervised employees, contributing to scheduling and performance management to foster team development and cohesion.
- Resolved customer concerns, handled escalated issues, and consistently met sales and customer satisfaction goals.
- Assisted with inventory management and financial reporting, ensuring compliance with company policies and operational standards.
Server
Longhorn Steakhouse
Jacksonville
07.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and efficiently using the POS system.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled customer inquiries and resolved issues promptly and professionally.
Food Process Worker
Silva International Foods
Momence
09.2023 - 05.2024
- Operated food processing equipment to prepare products for packaging.
- Monitored product quality during production to ensure compliance with standards.
- Maintained cleanliness and organization of workstations in processing areas.
- Assisted in training new employees on safety protocols and operational procedures.
Education
Bradley-Bourbonnais
Bradley , ILSkills
- Customer relationship management
- Staff onboarding
- Supply chain coordination
- Operational efficiency
- Process optimization
- Problem solving
- Time management
- Effective communication
- Team building
- Conflict resolution
Timeline
Manager Trainee
Hertz Car Rental
10.2025 - Current
Server
Longhorn Steakhouse
07.2024 - Current
Food Process Worker
Silva International Foods
09.2023 - 05.2024
Bradley-Bourbonnais