Kamora Lee
Fayetteville,NC
Summary
Energetic customer support representative with extensive experience in customer service, excelling in quick problem solving and team development. of enhancing customer satisfaction through effective communication and leadership. Skilled in food safety standards, managing escalated complaints, and training teams. Ensure very high standards in service and food safety.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Staff Member
Panda Express
03.2025 - Current
- Prepare and cook menu items following standard recipes to ensure consistent quality.
- Maintain cleanliness and organization of kitchen stations, to ensure food safety protocols are being followed and to elevate the workplace.
- Assisted in training new staff on kitchen protocols and equipment usage.
- Brought waste reduction strategies to reduce frequent waste and ingredient usage.
- Clean and sanitize dishes and utensils, consistently keeping the needed supplies on hand needed for the shift.
- Contribute to a positive workplace through strong teamwork, communication, and a commitment to succeed in customer satisfaction.
Customer Service Representative
MeekLeeLLC
01.2023 - Current
- Assisted customers with inquiries and resolved issues to enhance customer satisfaction and improve ratings.
- Provided product information and recommendations to support purchasing decisions.
- Handled escalated complaints, ensuring timely resolution while maintaining positive customer relations.
- Assisted with planning and hosting catering events.
- Assisted with product development and management.
Service Manager
Chipotle
04.2022 - 07.2025
- Resolved customer complaints quickly, enhancing customer satisfaction.
- Managed inventory counts, used to ensure all product is being sent and minimize loss or theft.
- Trained team on customer service expectations and food safety handling.
- Managed escalated customer complaints and incident reports, to retain customer satisfaction
- Assisted with four stores in the district, included being apart of a NRO(New Restaurant Opening)
Team Trainer
Little Caesar’s
02.2021 - 03.2022
- Conducted training on product knowledge and excellent customer service.
- Trained other employees in food safety standards and performance requirements.
- Monitored and evaluated trainee progress, providing useful and positive feedback.
- Trained other employees in food safety, and performance requirements.
- Cross-trained existing employees to maximize team flexibility and performance.
- Made a positive learning environment that encouraged team engagement and motivation.
- Collaborated with management to identify skill gaps and training.
- Maintained knowledge of all team position requirements.
Education
High School Diploma - Psychology
Fayetteville Technical Community College
Fayetteville, North Carolina, NCSkills
- Customer service
- Communication
- Leadership
- Quick Problem Solving
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Team development
- Attention to detail
Certification
ServSafe Certification
Languages
Chinese (Mandarin)
Professional Working
Timeline
Kitchen Staff Member
Panda Express
03.2025 - Current
Customer Service Representative
MeekLeeLLC
01.2023 - Current
Service Manager
Chipotle
04.2022 - 07.2025
Team Trainer
Little Caesar’s
02.2021 - 03.2022
High School Diploma - Psychology
Fayetteville Technical Community College