Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Kamran Malik

Aldie,VA

Summary

Dynamic and dedicated professional with extensive experience as a Passenger Service Agent at Emirates, excelling in passenger ramp assistance and boarding support. Proven ability to enhance visitor experiences through effective communication and problem-solving skills, ensuring safety and satisfaction during high-pressure situations. Committed to delivering exceptional service and operational excellence.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Emirates
07.2023 - Current
  • Announced flight status updates and information about gate changes over PA system.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Checked in luggage and confirmed 40 carry-on items met federal guidelines.
  • Tagged baggage and routed to appropriate location for loading and screening.

Visitor Services Associate

National Air And Space Museum, Smithsonian Institution
12.2022 - Current
  • Provide visitor support, greeting visitors, giving directions and explaining exhibits.
  • Provide assistance to curators including: moving and changing exhibits and collections.
  • Assist with IMAX theater services including ticket purchases and concession sales.
  • Active with volunteers and staff on planning and coordinating special events during peak seasons.
  • Organize, maintain and update information in computer databases.

Visitor Assistant

U.S. Capitol Visitor Center
05.2022 - 09.2022
  • Provided visitor service in support of tour operations.
  • Gathered 5 school groups to explain procedure and safety conducts during their tour of the Capitol.
  • Regularly performed daily tasks with 10 other visitor assistants and guides throughout the day.
  • Confirmed and set-up reservations to incoming visitors at the information desk.

Education

Bachelor of Arts - Ancient History

George Mason University
Fairfax, VA
12-2020

Skills

  • Passenger ramp assistance
  • Boarding support
  • Fare computing
  • Issuing tickets
  • Excel in customer service support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Urdu
Native or Bilingual

Interests

Volunteer as a tour guide to historical places in the Washington Metropolitan Area


Research world history, history of music, film, and family genealogy


Active member of the History club at George Mason University

Timeline

Passenger Service Agent

Emirates
07.2023 - Current

Visitor Services Associate

National Air And Space Museum, Smithsonian Institution
12.2022 - Current

Visitor Assistant

U.S. Capitol Visitor Center
05.2022 - 09.2022

Bachelor of Arts - Ancient History

George Mason University

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