Proven in enhancing customer experiences at Applebee's Grill + Bar, I excel in hospitality service expertise and effective multitasking. Demonstrated ability to boost satisfaction and maintain high-volume dining efficiency, I consistently exceed sales targets, showcasing my customer service acumen and detail-oriented approach.
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable customer relations and sales abilities.
Overview
1
1
year of professional experience
Work History
Hostess
Applebee's Grill + Bar
01.2024 - 03.2024
Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Retail Sales Associate
Plato's Closet
11.2022 - 09.2023
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. As well as handling returns and exchanges.
Boosted customer satisfaction by getting to know their personal needs and preferences, thus leading them to become repeat clients
Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Collaborated with team members to meet and exceed monthly sales targets consistently. Promoted special offers and events.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Katy High School
Katy, TX
01.2020
Skills
Customer Service
Effective Multitasking
Patience and Empathy
Phone Etiquette
Cleaning and sanitation
Detail Oriented
Interactive communication skills
Greeting guests
Hospitality service expertise
Table Bussing
Accomplishments
Colonial Oaks Assisted Living
assisted and motivated Seniors in participating in activities such as; bingo, card games, reading, movie nights, etc...
to keep residents entertained and active with divers activity offerings that contribute to overall health and wellness
assisted with administrative needs such as mail delivery and making copies as well as delivering invitations; notices to residents and family members