KAM'RON FAULKNER
Roanoke,VA
Summary
Dynamic and motivated professional seeking a challenging role in an energetic environment. Dedicated to delivering exceptional customer service while driving profitable outcomes. Committed to leveraging skills and experience to enhance customer satisfaction and contribute to business success. Eager to positively impact a team-oriented atmosphere and exceed expectations.
Overview
9
9
years of professional experience
Work History
Merchandising Manager
Dollar Tree
Roanoke, VA
05.2024 - 03.2025
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
Shift Leader
Chipotle Restaurant
Salem, VA
12.2022 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Financial Crimes Specialist
Wells Fargo
Roanoke, VA, US
11.2018 - 03.2020
- Researched and resolved debit card disputes through DAT and the Visa System.
- In-depth knowledge of state and federal banking regulations.
- Utilized multiple computer systems to perform research and file disputes.
- Met and exceeded performance metrics for Average Handling Time, Accountability to Schedule, errors and claim quality.
- Profound ability to communicate with internal and external partners.
- Assist consumer and business customers with fraud and non-fraud claims in compliance with Visa guidelines and Federal Regulation E.
Shift Supervisor
Burger King
Roanoke, VA, US
08.2016 - 10.2018
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Took initiative to find extra tasks when scheduled duties were completed.
Education
Diploma -
Patrick Henry High School
Roanoke, VA06.2017
Skills
- Customer Service
- Call Center Experience
- Critical Thinking
- Decision Making
- Microsoft Office
- Financial Services
- Shift Management
- Financial Analysis
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Merchandising Manager
Dollar Tree
05.2024 - 03.2025
Shift Leader
Chipotle Restaurant
12.2022 - 10.2024
Financial Crimes Specialist
Wells Fargo
11.2018 - 03.2020
Shift Supervisor
Burger King
08.2016 - 10.2018
Diploma -
Patrick Henry High School