Kamryn Smedley
Assumption,IL
Summary
Dynamic optician with a proven track record at International Eye Care Center, excelling in optical measurements and customer service. Expertly calibrated eyewear for perfect fit while ensuring accuracy in prescriptions. Recognized for resolving customer issues swiftly, enhancing satisfaction and loyalty. Skilled in insurance verification and adept at managing high-pressure situations.
Overview
9
9
years of professional experience
Work History
Optician
International Eye Care Center
03.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Customer Service Representative
Kohls Department Store
02.2017 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Central A&M High School
Moweaqua, ILSkills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Insurance billing
- Retail sales
- Optical orders
- Transaction processing
- Order preparation
Timeline
Optician
International Eye Care Center
03.2021 - Current
Customer Service Representative
Kohls Department Store
02.2017 - 03.2020
High School Diploma -
Central A&M High School