Kamryn Giglio
Erie,Pennsylvania
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. I am a hardworking Manager who knows how to lead a team.
Overview
1
1
Certification
5
5
years of professional experience
Work History
General Manager
Picassos The Art Of Food
Erie, PA
2021.06 - 2022.06
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Crew Member
Tim Hortons
Erie, PA
2020.06 - 2021.10
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
Team Member
Giant Eagle
Erie, PA
2019.08 - 2021.06
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Shift Leader
Firehouse Subs
Erie, PA
2017.07 - 2019.12
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Barista
Romolo Chocolates
Erie, PA
2017.02 - 2019.08
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
GED -
Strong Vincent High School
Erie, PA08.2020
Skills
- Problem Anticipation and Resolution
- Policy Development and Enforcement
- Sales Tracking
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Sales Promotion
- Department Oversight
- Hiring and Onboarding
- Management Training
- Profit and Loss Control
- Supervision and Training
- Food Safety and Quality
- Local, state, and federal tax returns
- Income tax preparation
Certification
Certified Food Safety Manager
Timeline
General Manager
Picassos The Art Of Food
2021.06 - 2022.06
Crew Member
Tim Hortons
2020.06 - 2021.10
Team Member
Giant Eagle
2019.08 - 2021.06
Shift Leader
Firehouse Subs
2017.07 - 2019.12
Barista
Romolo Chocolates
2017.02 - 2019.08
GED -
Strong Vincent High School