Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamya Henry

East Saint Louis,IL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Concentrix
Arnold, MO
09.2021 - Current
  • Updated databases with new and modified customer data.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Reconciled monthly statements from vendors against company records of outstanding balances due.
  • Reviewed customer payment requests to ensure accuracy and compliance with company policies.

Leasing Agent

Modera Midtown
Atlanta, Georgia
06.2023 - 09.2024
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Monitored rent collection activities and pursued delinquent accounts.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.

Work From Home Agent

Concentrix
Arnold, Missouri
04.2020 - 03.2023
  • Strengthened customer retention by offering discount options.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Excelled in exceeding daily credit card application goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Education

Some College (No Degree) - Healthcare Administration

Harris Stowe State University
Saint Louis, MO

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Document control
  • Team collaboration
  • Professional telephone demeanor
  • Paperwork processing
  • Opening and closing accounts
  • Customer satisfaction measurement
  • Conflict mediation
  • Technical troubleshooting
  • Empathy and patience
  • Positive and professional

Timeline

Leasing Agent

Modera Midtown
06.2023 - 09.2024

Customer Service Representative

Concentrix
09.2021 - Current

Work From Home Agent

Concentrix
04.2020 - 03.2023

Some College (No Degree) - Healthcare Administration

Harris Stowe State University
Kamya Henry