KaMya Thomas
Memphis,TN
Summary
Accomplished Service Representative at GEA, adept in customer relations and Microsoft Excel, enhanced team productivity and customer satisfaction. Trained Home Depot employees, ensuring compliance and continuous learning. At TJ Max, led by example in complaint handling and customer support, significantly improving service quality. Demonstrates exceptional leadership and analytical skills, driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Service Representative
GEA
10.2023 - Current
- Helped large volume of customers with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
Assistant Lead
Home Depot
02.2021 - 10.2023
- Trained employees on safety, environmental and regulatory guidelines and verified compliance.
- Promoted a culture of continuous learning within the department by sharing expertise; encouraged others to pursue professional development opportunities.
- Enhanced team productivity by implementing efficient workflow processes and task delegation.
- Maintained quality and cleanliness of work area and equipment.
Head Cashier
TJ Max
01.2021 - 10.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Sheffield High School
Memphis, TN05.2021
Skills
- Complaint handling
- Customer relations
- Customer support
- Customer relationship management
- Account updating
- Microsoft Excel
- Data entry
Timeline
Service Representative
GEA
10.2023 - Current
Assistant Lead
Home Depot
02.2021 - 10.2023
Head Cashier
TJ Max
01.2021 - 10.2023
Sheffield High School
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