Kamylah Pena-Quintana
St. Petersburg ,FL
Summary
A seasoned Insurance Customer Service Representative with a track record at Harbor Insurance Group, who excels in policy reviews and customer service. Can handle managing high call volumes with empathy and precision, enhancing customer satisfaction significantly. Skilled in Microsoft Office. I work well in both solo and group projects.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Harbor Insurance Group
2020.08 - 2024.02
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Insurance Customer Service Representative
Ben Feller State Farm
2018.04 - 2020.08
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
High Schoold -
Gibbs High School
St. Petersburg, FL05.2018
Skills
- Insurance terminology
- Client education
- Customer service
- Active listening
- Policy review
- Attention to detail
- Records management
- Microsoft office
- Data entry
- Teamwork and collaboration
- Paperwork processing
Certification
Fluent in English and Spanish - (Graduated High School with Gold Seal of Bilateracy.
Completed SkillPath’s Customer Service the Disney Way.
Completed a 2 day training in customer service and administration handling at the USF University Hotel.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Insurance Customer Service Representative
Harbor Insurance Group
2020.08 - 2024.02
Insurance Customer Service Representative
Ben Feller State Farm
2018.04 - 2020.08
High Schoold -
Gibbs High School