Microsoft Office
Open To Work
Kamyria Hayes
Manager
Fort Worth
Summary
Dynamic Restaurant Team Lead with expertise in developing training programs and optimizing service efficiency. Known for strong conflict resolution and customer focus, driving improvements that elevate team performance and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Restaurant Team Lead 2
McDonald's
Hurst, TX
05.2022 - Current
- Supervised daily processes to enhance operational efficiency and maintain high standards of service excellence.
- Developed and implemented training programs to enhance team members' understanding of operational procedures and customer service excellence.
- Developed and implemented strategies that enhanced service efficiency and reduced customer wait times.
- Monitored and adjusted inventory levels to guarantee product availability and enhance operational efficiency.
- Organized team schedules to ensure optimal staffing during high-demand periods, thereby improving customer satisfaction.
Party Decorator Assistant
Katrina Nettles
Fort Worth, TX
08.2019 - 10.2021
- Designed custom party themes to align with client visions and preferences.
- Coordinated logistics for event setups, ensuring timely delivery of materials and decorations.
- Managed inventory of supplies, optimizing procurement processes for cost efficiency.
- Trained and mentored junior decorators on installation techniques and safety protocols.
- Optimized budget allocation, ensuring maximum impact while adhering to client constraints.
- Consistently met deadlines by effectively managing multiple projects simultaneously.
- Coordinated schedules and timelines for events.
Education
High School Diploma -
TCC South - FWISD Collegiate High School
Fort Worth, TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Complaint resolution
Software
Google Drive
Google Drive
Presentations/Slideshows
Social Media
Zoom
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant Team Lead 2
McDonald's
05.2022 - Current
Party Decorator Assistant
Katrina Nettles
08.2019 - 10.2021
High School Diploma -
TCC South - FWISD Collegiate High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse