Sabrina McSorley
Cincinnati,OH
Summary
Dynamic team leader with a proven track record at Gorilla Glue, excelling in operations management and quality control. Skilled in coaching and mentoring, I foster collaboration and drive performance improvements, enhancing workflow efficiency. Committed to workplace safety and regulatory compliance, I consistently achieve project goals while promoting a positive team environment.
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
25
25
years of professional experience
Work History
O'Keeffe's Team Lead 2
Gorilla Glue
Cincinnati, OH
03.2024 - Current
- Assisted team in daily operations, ensuring smooth workflow and task completion.
- Collaborated with colleagues to support project goals and objectives effectively.
- Engaged in training sessions to enhance understanding of tools and processes.
- Adapted quickly to changing tasks and responsibilities within the team environment.
- Documented processes for improved clarity and efficiency in daily tasks.
- Provided feedback to team members, fostering a collaborative work atmosphere.
- Participated in team meetings, contributing ideas for process improvements and solutions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
Blockbuster Video
Cincinnati, OH
09.2000 - 02.2010
- Managed daily operations, ensuring smooth store functionality and customer satisfaction.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Led team training programs, enhancing employee skills and promoting a positive work environment.
- Analyzed sales data to identify trends, informing promotional strategies and product placement.
- Developed staff schedules to maintain optimal staffing levels during peak hours and events.
- Collaborated with corporate on merchandising strategies to align with brand standards and goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
O'Keeffe's Batcher 2
Gorilla Glue
Cincinnati, OH
04.2014 - 02.2017
- Operated batching machinery to mix adhesive components accurately.
- Monitored production processes to maintain quality and consistency.
- Assisted in troubleshooting equipment issues to minimize downtime.
- Collaborated with team members to ensure timely project completion.
- Documented batch production data for quality assurance records.
- Trained new employees on operational procedures and safety standards.
- Fostered a culture of continuous improvement within the batching department by encouraging open communication and idea-sharing among team members.
- Assisted in the development of new product formulations by conducting small-scale test batches.
- Collaborated with cross-functional teams to streamline batch production workflows.
- Implemented safety protocols, ensuring a safe working environment for all employees.
- Crushed and weighed raw materials for batches.
- Cleaned and organized batching and raw materials area.
- Increased output by identifying bottlenecks in the batching process and implementing improvements.
- Troubleshot equipment malfunctions promptly, minimizing downtime during critical production periods.
- Trained new employees on proper batching techniques, emphasizing safety and efficiency.
- Reduced waste and improved product quality through rigorous quality control measures.
- Ensured adherence to company policies and relevant regulations while executing daily operations within the batching department.
- Evaluated employee performance regularly, providing constructive feedback aimed at enhancing skills and productivity levels.
- Streamlined record-keeping procedures, ensuring accurate documentation of batch data for regulatory compliance.
- Operated bulk batching systems following safety rules and procedures .
- Worked in production to improve efficiency.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Selected correct ingredients and garnishes according to recipe specifications.
- Adhered to company safety policies and procedures for proper safety and sanitation.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Located and corrected different operational problems and mechanical faults to maintain production levels.
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
O'Keeffe's Packer/Line Lead
Adecco Staffing
Cincinnati, OH
12.2013 - 04.2014
- Packaged products accurately for shipment, ensuring quality standards were met.
- Operated packing machinery efficiently, minimizing downtime and maximizing output.
- Maintained cleanliness of work area, adhering to safety and hygiene protocols.
- Collaborated with team members to streamline packing processes and reduce errors.
- Inspected items before packaging to ensure compliance with specifications and quality control.
- Assisted in training new staff on packing techniques and safety procedures.
- Contributed to inventory management by tracking packed items and reporting discrepancies.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Assisted in inventory management tasks, helping to keep accurate track of stock levels.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Improved team morale by fostering positive and supportive working environment.
- Participated in emergency drills, enhancing team readiness for potential warehouse incidents.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Loaded items onto conveyor belts and pallets.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
- Re-packaged damaged or incorrectly packaged items.
- Labeled containers, container tags or products.
- Sealed containers and packages with glue, tape or other materials.
- Operated shrink wrap, banding and other wrapping machines.
- Recorded product, packaging and order information on specified forms.
Electronics Manager
Walmart
10.2010 - 11.2013
- Oversaw electronics department operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Trained and mentored team members on new product technologies and customer service best practices.
- Implemented promotional strategies to enhance product visibility and increase sales performance.
- Collaborated with cross-functional teams to streamline electronics merchandising initiatives.
- Developed training materials for staff on electronic device features, enhancing customer engagement and knowledge.
- Led a highly skilled team of technicians, fostering a positive work environment that drove productivity improvements.
- Optimized resource allocation, ensuring appropriate staffing levels were maintained during peak periods without compromising service quality or employee satisfaction.
- Streamlined inventory management for increased stock accuracy and reduced waste.
- Facilitated open lines of communication between staff members, creating an inclusive environment that promoted collaboration and knowledge sharing among colleagues.
- Collaborated with cross-functional teams to optimize product development processes and improve overall business performance.
- Cultivated a culture of continuous learning within the team through ongoing professional development opportunities.
- Ensured compliance with industry standards and regulations, maintaining a safe working environment for all employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Spencer High School
Columbus, GA06.1995
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Quality control
Workplace safety
Performance improvement
Performance monitoring
Operations management
Production monitoring
Employee evaluation
Diversity and inclusion
Product management
Regulatory compliance
Task delegation
Workflow management
Teamwork and collaboration
Team supervision
Daily workflow improvement
Timeline
O'Keeffe's Team Lead 2
Gorilla Glue
03.2024 - Current
O'Keeffe's Batcher 2
Gorilla Glue
04.2014 - 02.2017
O'Keeffe's Packer/Line Lead
Adecco Staffing
12.2013 - 04.2014
Electronics Manager
Walmart
10.2010 - 11.2013
Store Manager
Blockbuster Video
09.2000 - 02.2010
High School Diploma -
Spencer High School