Overview
Work History
Education
Skills
Timeline
Kanda Yother

Kanda Yother

CNA
Nettleton,MS

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Oak Hall Cap & Gown
Plantersville, MS
09.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

DIRECTV
Amory, MS
01.2017 - 02.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Retail Worker

Dollar General Market
Amory, MS
02.2008 - 02.2014
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Managed cash register operations using POS system and processed sales and returns.

Education

GED -

Shannon High School, Shannon, MS
05-2005

Skills

  • Information Security
  • Account Updating
  • Data Entry
  • Product Knowledge
  • Consultative Sales
  • Complaint Resolution
  • Call Management
  • Paperwork Processing
  • Administrative Support

Timeline

Customer Service Representative - Oak Hall Cap & Gown
09.2020 - Current
Customer Service Representative - DIRECTV
01.2017 - 02.2020
Retail Worker - Dollar General Market
02.2008 - 02.2014
Shannon High School - GED,

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Kanda YotherCNA