Kanda Yother
CNA
Nettleton,MS
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Oak Hall Cap & Gown
Plantersville, MS
09.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
DIRECTV
Amory, MS
01.2017 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Retail Worker
Dollar General Market
Amory, MS
02.2008 - 02.2014
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Managed cash register operations using POS system and processed sales and returns.
Education
GED -
05-2005
Skills
- Information Security
- Account Updating
- Data Entry
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Call Management
- Paperwork Processing
- Administrative Support
Timeline
Customer Service Representative - Oak Hall Cap & Gown
09.2020 - Current
Customer Service Representative - DIRECTV
01.2017 - 02.2020
Retail Worker - Dollar General Market
02.2008 - 02.2014
Shannon High School - GED,