Summary
Overview
Work History
Education
Skills
Timeline
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Kandace Ballard

Repton

Summary

Dedicated Dental Insurance Coordinator with a strong background in customer service, attention to detail, and effective communication, seeking to leverage these skills in a new role as a hostess/waitress in the food industry.

Overview

3
3
years of professional experience

Work History

Dental Insurance Coordinator

Atmore Family Dental
08.2023 - Current
  • Assists patients in understanding their dental insurance benefits.
  • Serves as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Negotiates pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.

Dental Insurance Rep. / CX Analyst

United Concordia, Provalus
11.2022 - 08.2023
  • Reviewed patients' insurance policies to determine coverage for specific procedures
  • Communicated with providers regarding billing issues, or other concerns
  • Identified provider offices needs and concerns, troubleshoot problems, and find appropriate solutions


Cashier/Barista

Bon Appetit, University of Alabama Athletics
09.2021 - 07.2022
  • Exercised professionalism and verbal/interpersonal skills while registering athletes, coaches and executives upon entering the building
  • Processed 400+ registrations per day
  • Provided athletes with nutritious, protein smoothies as advised by nutritionists.

Education

High School Diploma -

DaySpring Academy
Maplesville, AL
05.2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Professional Appearance

Timeline

Dental Insurance Coordinator

Atmore Family Dental
08.2023 - Current

Dental Insurance Rep. / CX Analyst

United Concordia, Provalus
11.2022 - 08.2023

Cashier/Barista

Bon Appetit, University of Alabama Athletics
09.2021 - 07.2022

High School Diploma -

DaySpring Academy

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Kandace Ballard