Kandace Ballard
Repton
Summary
Dedicated Dental Insurance Coordinator with a strong background in customer service, attention to detail, and effective communication, seeking to leverage these skills in a new role as a hostess/waitress in the food industry.
Overview
3
3
years of professional experience
Work History
Dental Insurance Coordinator
Atmore Family Dental
08.2023 - Current
- Assists patients in understanding their dental insurance benefits.
- Serves as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Negotiates pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
Dental Insurance Rep. / CX Analyst
United Concordia, Provalus
11.2022 - 08.2023
- Reviewed patients' insurance policies to determine coverage for specific procedures
- Communicated with providers regarding billing issues, or other concerns
- Identified provider offices needs and concerns, troubleshoot problems, and find appropriate solutions
Cashier/Barista
Bon Appetit, University of Alabama Athletics
09.2021 - 07.2022
- Exercised professionalism and verbal/interpersonal skills while registering athletes, coaches and executives upon entering the building
- Processed 400+ registrations per day
- Provided athletes with nutritious, protein smoothies as advised by nutritionists.
Education
High School Diploma -
DaySpring Academy
Maplesville, AL05.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Professional Appearance
Timeline
Dental Insurance Coordinator
Atmore Family Dental
08.2023 - Current
Dental Insurance Rep. / CX Analyst
United Concordia, Provalus
11.2022 - 08.2023
Cashier/Barista
Bon Appetit, University of Alabama Athletics
09.2021 - 07.2022
High School Diploma -
DaySpring Academy
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