Kandace Kelly
Roanoke,VA
Summary
As a seasoned Salon Owner/Operator, I excelled in driving business growth and enhancing customer satisfaction. Leveraging my expertise in Cosmetology and Business Management, I significantly improved service quality and operational efficiency. My proactive approach in adopting industry trends and fostering customer relations resulted in notable client retention and financial performance improvements.
Overview
6
6
years of professional experience
Work History
Salon Owner/Operator
Myself
Vinton, Va
07.2017 - 07.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Cosmetology
Regency Beauty Institute
Roanoke, VA12.2015
Skills
- Customer Service
- Business Management
- Decision-Making
- Industry trend awareness
- Business Development
- Customer Relations
- Cosmetology
Timeline
Salon Owner/Operator
Myself
07.2017 - 07.2023
No Degree - Cosmetology
Regency Beauty Institute