Kandace Norris
Panama City
Summary
Results-oriented Clinic Manager with expertise in clinic operations, staff supervision, and compliance management. Proven ability to implement policies that enhance operational efficiency and improve patient care.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Manager
VitalCore Health Strategies
Topeka
04.2022 - Current
- Managed daily clinic operations, enhancing workflow and ensuring optimal patient care.
- Supervised staff, upholding service standards and ensuring compliance with regulations.
- Implemented clinic policies to enhance operational efficiency and safety protocols.
- Trained new employees on clinic procedures and best practices in patient care.
- Conducted regular assessments of clinic processes to identify areas for improvement.
- Fostered a positive work environment to promote teamwork among staff members.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Collaborated with physicians and staff to streamline clinical processes and enhance patient outcomes.
Sexual Assault Nurse Examiner
Gulf Coast Sexual Assault Program
Panama City
03.2015 - 04.2022
- Conducted comprehensive forensic examinations for sexual assault victims.
- Collaborated with law enforcement and advocacy groups to ensure victim support.
- Documented medical histories and physical findings in case reports to support legal proceedings.
- Provided emotional support and crisis intervention to victims during examinations.
- Educated communities on sexual violence prevention and response strategies.
- Trained new staff on examination protocols and victim care procedures.
- Assisted in the development of policies for trauma-informed care practices.
- Maintained accurate records in compliance with legal and ethical standards.
- Advised healthcare providers on best practices for caring for sexual assault victims.
- Performed physical examinations of sexual assault survivors to document evidence, collect specimens and provide treatment.
- Performed data entry into electronic health records systems.
- Documented findings in a comprehensive medical-legal report according to state laws and protocols.
- Attended court hearings as an expert witness for prosecutors and defense attorneys.
- Facilitated communication between victims, families, law enforcement, and stakeholders to ensure comprehensive support.
- Provided emotional support, crisis intervention and referrals to appropriate resources for sexual assault victims.
- Developed educational materials on consent, healthy relationships, and bystander intervention to promote community awareness.
- Collaborated with law enforcement personnel on rape kit collection and storage procedures.
- Conducted forensic interviews to obtain detailed information about the incident.
- Collected biological samples from patients using approved methods and techniques.
- Participated in case reviews with multidisciplinary teams to discuss patient care plans and outcomes.
- Maintained proper chain-of-custody when handling evidence related to criminal investigations.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Acted as patient advocate and implemented total patient care through team nursing process.
Nurse Care Coordinator
Big Bend Community Based Care
Panama City
10.2018 - 08.2019
- Coordinated patient care plans with interdisciplinary teams to ensure effective treatment outcomes.
- Assessed patient needs and provided appropriate resources and referrals.
- Monitored patient progress and adjusted care plans.
- Facilitated communication between patients, families, and healthcare providers to improve care coordination.
- Implemented quality improvement initiatives that enhanced patient care delivery and compliance with best practices.
- Developed training materials for new staff on care coordination processes.
- Collaborated with external agencies to ensure comprehensive support services for clients.
- Reviewed clinical guidelines and protocols pertaining to disease management strategies.
- Attended staff meetings and kept abreast of changes in regulations affecting the delivery of healthcare services.
Child Protective Investigator
Department of Children and Families
Panama City
11.2000 - 03.2015
- Conducted thorough investigations of child welfare allegations.
- Interviewed children, families, and witnesses to gather critical information.
- Developed and executed plans to remove children from homes due to abuse or neglect.
- Developed safety plans for at-risk children and families to ensure protection.
- Provided crisis intervention services when needed.
- Collaborated with law enforcement and community agencies for case assessments.
- Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
- Documented findings in detailed reports for legal proceedings and reviews.
- Maintained accurate case files in compliance with regulatory standards and policies.
- Attended court hearings to present case information and testify as needed.
- Provided training and guidance to new investigators on best practices.
- Ensured compliance with state regulations regarding child abuse investigations.
Education
Associate Degree in Nursing - Nursing
Gulf Coast State College
Panama City, FL12-2014
Bachelor of Science -
Valdosta State University
Valdosta, GA08-1998
Skills
- Clinic operations
- Clinical management
- Care coordination
- Compliance management
- Quality improvement
- Crisis intervention
- Policy execution
- Staff supervision
- Training development
- Data management
- Documentation accuracy
- Effective communication
Certification
Registered Nurse
Timeline
Clinic Manager
VitalCore Health Strategies
04.2022 - Current
Nurse Care Coordinator
Big Bend Community Based Care
10.2018 - 08.2019
Sexual Assault Nurse Examiner
Gulf Coast Sexual Assault Program
03.2015 - 04.2022
Child Protective Investigator
Department of Children and Families
11.2000 - 03.2015
Associate Degree in Nursing - Nursing
Gulf Coast State College
Bachelor of Science -
Valdosta State University