Kandy Hedrick

Provide outstanding customer service, Effective communication between staff and drivers.

Utilize the KDLIS/Idemia issuance program, can read and interpret a driver's history record, issue license/Id quickly and accurate.

Handling of cash station while staying in balance at end of day. Complete back off's, daily/monthly reports and audits.

Foster teamwork, help with training and provide feedback when needed

Travel to other counties and issue drivers license, provide outstanding customer focus to drivers need.

Balance and close out cash side of Issuance.

Back Office, attach documents, reach out to drivers to resolve issues with their license.

Connect and provide outstanding service to meet needs, break through communication barriers if needed.

Ensure all faxes, mail requests ATC's and PSA are complete. Assists with co-workers giving everyone the opportunity to learn.

Balance and close out daily issuance side. Complete and communicate intermediate reports daily. Comparison Chart for monthly/yearly, motivate staff to increase sales each month.

Drive plan and other key performance indicator's with a customer first approach.

Proactively build talent bench of internal and external candidates.

Provide timely feedback and coaching

maintain general operations of the store as well as banking, scheduling, payroll and loss prevention.