Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Mersadies Watson

Atlantic Beach

Summary

Motivated Service Worker with strong communication skills and a solid background in customer service. Focused on enhancing team productivity and streamlining service procedures. Proven track record in customer connections, loyalty building, and retention strategies. Demonstrates effective judgment in aligning customer, employee, and company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Receptionist/Medical Records

Doran Clinic For Women
Ames
02.2024 - Current
  • Greeted and checked in patients, fostering a welcoming atmosphere at arrival.
  • Scheduled patient appointments to optimize clinic workflow.
  • Verified insurance information and collected co-pays, enhancing billing efficiency.
  • Assisted with administrative tasks, including filing documents and maintaining office supplies inventory.
  • Collaborated with healthcare providers to communicate test results promptly to patients.
  • Coordinated referrals for specialist appointments per healthcare provider requests.
  • Managed electronic health record systems to ensure accurate data entry and retrieval.
  • Ensured compliance with HIPAA guidelines when handling confidential patient information.

Management Staff

Tastee Treet
Council Bluffs
02.2019 - Current
  • Trained and supervised staff members to enhance operational efficiency.
  • Prepared and served food and beverages in compliance with health regulations.
  • Opened, cleaned, and closed facility according to standard operating procedures.
  • Managed personal, card, and cash transactions efficiently and accurately.
  • Assisted customers in person and via phone, addressing inquiries promptly.
  • Resolved customer complaints swiftly to maintain high levels of guest satisfaction.
  • Ensured strict adherence to health code regulations and safety protocols throughout restaurant operations.

Barista

Starbucks
Estes Park
02.2022 - 06.2023
  • Maintained cleanliness of work areas and equipment throughout the shift.
  • Assisted customers with menu selections and answered product-related questions.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized menu items and recipes for accurate and efficient recreation from memory.
  • Collaborated with colleagues to achieve common objectives and enhance productivity.
  • Achieved goal standard for timely care and task completion across responsibilities.

Medical Receptionist

Bethany Lutheran Home
Council Bluffs
08.2021 - 03.2023
  • Manage incoming calls, identify purpose of call, and direct caller to suitable individual.
  • Facilitated personnel location by promptly receiving requests from facility staff.
  • Address inquiries and disseminate information in alignment with established policies.
  • Greeted visitors and directed them to appropriate offices or resident rooms.
  • Aid department managers in handling administrative duties as required.
  • Ensure confidentiality of all resident and staff information.

Education

High school diploma -

Glenwood High School
Glenwood, IA
04.2021

Skills

  • Customer relations oversight
  • Conflict resolution skills
  • Team leadership
  • Structured planning
  • Results-oriented mindset
  • Time management
  • Attention to detail
  • Professionalism
  • Administrative management
  • Customer care

Certification

CPR Certification

References

  • DR. ALEXANDRIA CARROLL D.O., SUPERVISOR +1(636) 579-9109
  • JENNIFER SHIPLEY R.N., SUPERVISOR +1(641) 352-0132
  • KELSEY LUST, SUPERVISOR & OWNER +1 (641) 521-8311
  • MEGAN HASTIE, SUPERVISOR & OWNER +1(402)618-2675

Timeline

Medical Receptionist/Medical Records

Doran Clinic For Women
02.2024 - Current

Barista

Starbucks
02.2022 - 06.2023

Medical Receptionist

Bethany Lutheran Home
08.2021 - 03.2023

Management Staff

Tastee Treet
02.2019 - Current

High school diploma -

Glenwood High School

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