Mersadies Watson
Atlantic Beach
Summary
Motivated Service Worker with strong communication skills and a solid background in customer service. Focused on enhancing team productivity and streamlining service procedures. Proven track record in customer connections, loyalty building, and retention strategies. Demonstrates effective judgment in aligning customer, employee, and company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Medical Records
Doran Clinic For Women
Ames
2024.02 - Current
- Greeted and checked in patients, fostering a welcoming atmosphere at arrival.
- Scheduled patient appointments to optimize clinic workflow.
- Verified insurance information and collected co-pays, enhancing billing efficiency.
- Assisted with administrative tasks, including filing documents and maintaining office supplies inventory.
- Collaborated with healthcare providers to communicate test results promptly to patients.
- Coordinated referrals for specialist appointments per healthcare provider requests.
- Managed electronic health record systems to ensure accurate data entry and retrieval.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
Management Staff
Tastee Treet
Council Bluffs
2019.02 - Current
- Trained and supervised staff members to enhance operational efficiency.
- Prepared and served food and beverages in compliance with health regulations.
- Opened, cleaned, and closed facility according to standard operating procedures.
- Managed personal, card, and cash transactions efficiently and accurately.
- Assisted customers in person and via phone, addressing inquiries promptly.
- Resolved customer complaints swiftly to maintain high levels of guest satisfaction.
- Ensured strict adherence to health code regulations and safety protocols throughout restaurant operations.
Barista
Starbucks
Estes Park
2022.02 - 2023.06
- Maintained cleanliness of work areas and equipment throughout the shift.
- Assisted customers with menu selections and answered product-related questions.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized menu items and recipes for accurate and efficient recreation from memory.
- Collaborated with colleagues to achieve common objectives and enhance productivity.
- Achieved goal standard for timely care and task completion across responsibilities.
Medical Receptionist
Bethany Lutheran Home
Council Bluffs
2021.08 - 2023.03
- Manage incoming calls, identify purpose of call, and direct caller to suitable individual.
- Facilitated personnel location by promptly receiving requests from facility staff.
- Address inquiries and disseminate information in alignment with established policies.
- Greeted visitors and directed them to appropriate offices or resident rooms.
- Aid department managers in handling administrative duties as required.
- Ensure confidentiality of all resident and staff information.
Education
High school diploma -
Glenwood High School
Glenwood, IA04.2021
Skills
- Customer relations oversight
- Conflict resolution skills
- Team leadership
- Structured planning
- Results-oriented mindset
- Time management
- Attention to detail
- Professionalism
- Administrative management
- Customer care
Certification
CPR Certification
References
- DR. ALEXANDRIA CARROLL D.O., SUPERVISOR +1(636) 579-9109
- JENNIFER SHIPLEY R.N., SUPERVISOR +1(641) 352-0132
- KELSEY LUST, SUPERVISOR & OWNER +1 (641) 521-8311
- MEGAN HASTIE, SUPERVISOR & OWNER +1(402)618-2675
Timeline
Medical Receptionist/Medical Records
Doran Clinic For Women
2024.02 - Current
Barista
Starbucks
2022.02 - 2023.06
Medical Receptionist
Bethany Lutheran Home
2021.08 - 2023.03
Management Staff
Tastee Treet
2019.02 - Current
High school diploma -
Glenwood High School