Kaneda L Sercye
Customer Service Representative
Dyer,IN
Summary
Organized Patient Service Representative with 10 + years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Patient Service Representative
Midwest Orthopedics At Rush
Munster, IN
10.2018 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Explained plans for treatment and payment options.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Owner/Operator
PJ's Closet Boutique
South Holland , IL
11.2013 - 04.2018
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Created and monitored promotional approaches to increase sales and profit levels.
- Evaluated suppliers to maintain cost controls and improve operations.
Unit Secretary, Neurosciences
Northwestern Memorial Hospital
Chicago, IL
05.2001 - 02.2011
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Cared for patients in 60-bed unit, supporting fellow nurses in delivering outstanding treatment to patients.
Education
Bachelor of Arts - Fashion Merchandising
Chicago State University
Chicago, IL 01.1998 - 05.2003
Skills
Chart pulling
Patient greeting
Document filing
Interpreting physician orders
Directing callers
Appointment Scheduling
Multitasking Abilities
Clerical Support
Teamwork and Collaboration
G-Suite
Medical insurance
Timeline
Patient Service Representative
Midwest Orthopedics At Rush
10.2018 - Current
Owner/Operator
PJ's Closet Boutique
11.2013 - 04.2018
Unit Secretary, Neurosciences
Northwestern Memorial Hospital
05.2001 - 02.2011
Bachelor of Arts - Fashion Merchandising
Chicago State University
01.1998 - 05.2003