Kanedra Bowles
Summary
Authorized to work in the US for any employer. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Sitel Group Inc.
10.2019 - 06.2023
- Inbound calls from dental offices and insurance buyers
- Give breakdowns of insurance plans to get clarity on what procedures are covered with the customer's plan
- Discuss payments with the dental offices on how they will receive them and when will or have they already been sent out
Manager/Sales/Customer Service Representative
MIDWAY LIQUOR
10.2016 - 10.2019
- Focused on store inventory
- Receiving merchandise
- Handle all finances
- Provide customer with the best shopping experience
- Handle all complaints, receive calls
Sales/Customer Service Associate
WALMART
11.2014 - 12.2016
- Promoted from sales associate to money center customer service employee
- Handled monetary transactions within MoneyGram systems, sent bill payments, and cashed checksunder Walmart policies
Call Center Representative
DISNEYSTORE.COM
06.2012 - 11.2014
- Handled inquiries telephonically and via email in high-volume call center during peak season
- Researched customer information to prevent fraud, identify problems & escalate priority issues
- Managed and resolved customer complaints and routed calls to appropriate resource/department
Education
No Degree - Pharmacy Technician
Concorde Career College
Memphis, TN05.2018
Skills
- Closing Sales
- Schedule Mastery
- Transportation Solution Development
- Spreadsheets
Certification
ABC License
Pharmacy Technician License
Timeline
Remote Customer Service Representative
Sitel Group Inc.
10.2019 - 06.2023
Manager/Sales/Customer Service Representative
MIDWAY LIQUOR
10.2016 - 10.2019
Sales/Customer Service Associate
WALMART
11.2014 - 12.2016
Call Center Representative
DISNEYSTORE.COM
06.2012 - 11.2014
No Degree - Pharmacy Technician
Concorde Career College
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