Kaneesha Garrett
Moundville,Al
Summary
Dynamic and goal-oriented professional with exceptional customer service skills honed at Burlington. Proven ability to build relationships and resolve issues effectively, ensuring customer satisfaction. Experienced in cash handling and multi-tasking, consistently contributing to a positive shopping experience and operational efficiency. Reliable team player dedicated to achieving results.
Overview
10
10
years of professional experience
Work History
Sales Associate
Burlington
Tuscaloosa, AL
01.2025 - 07.2025
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Jack in the Box
Tuscaloosa, AL
02.2022 - 05.2023
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Mitigated conflicts or disputes among passengers diplomatically maintaining a peaceful environment during transit.
- Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Quality Control Inspector
MS Companies
Vance, AL
08.2021 - 12.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Professional Driver
Venture Express
Tuscaloosa, AL
11.2021 - 07.2022
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Updated records with mileage, times, and expenses.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
Quality Control Inspector
Elwood Staffing
Northport, AL
08.2020 - 05.2021
- Communicated with production team members about quality issues.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
- Trained other workers in inspection and testing procedures.
- Operated and maintained testing equipment.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Professional Driver
Transport America
Birmingham, AL
10.2019 - 09.2020
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
- Streamlined navigation through the use of GPS technology and real-time traffic updates.
- Delivered exceptional service by promptly addressing passenger concerns and requests.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Drove safely in various weather and road conditions to avoid accidents.
- Obtained signatures from customers upon delivery of goods.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Professional Driver
AVERITT EXPRESS, 611 W Trinity Boulevard
Vance, AL
01.2019 - 09.2019
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Maintained Type endorsement without lapse.
- Handled emergency situations calmly and effectively, prioritizing passenger safety above all else.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Completed routes efficiently and according to compliance rules.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Professional Driver
Schneider National Inc.
McCalla, AL
11.2018 - 01.2019
- Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team.
- Updated records with mileage, times, and expenses.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Professional Driver
Swift Transportation
Memphis, TN
02.2018 - 11.2018
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Operated Type of Vehicle while following all safety protocols and procedures.
- Completed routes efficiently and according to compliance rules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Cashier
Hardee's Restaurant
Tuscaloosa, AL
05.2015 - 10.2016
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Northridge High School
Northport, ALSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Money handling
- Flexible schedule
- Stocking and receiving
- Cash register operation
- Outgoing personality
Timeline
Sales Associate
Burlington
01.2025 - 07.2025
Cashier
Jack in the Box
02.2022 - 05.2023
Professional Driver
Venture Express
11.2021 - 07.2022
Quality Control Inspector
MS Companies
08.2021 - 12.2022
Quality Control Inspector
Elwood Staffing
08.2020 - 05.2021
Professional Driver
Transport America
10.2019 - 09.2020
Professional Driver
AVERITT EXPRESS, 611 W Trinity Boulevard
01.2019 - 09.2019
Professional Driver
Schneider National Inc.
11.2018 - 01.2019
Professional Driver
Swift Transportation
02.2018 - 11.2018
Cashier
Hardee's Restaurant
05.2015 - 10.2016
Northridge High School