Kanerahtenhaien Oakes-Laffin
Akwesasne
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Crossroads Tobacco. Demonstrated integrity and organizational abilities by efficiently managing transactions and streamlining workflow. Excelled in using POS systems and improving sales through product recommendations. Skilled in verbal communication and time management, consistently meeting business needs with flexibility and reliability.
Overview
6
6
years of professional experience
Work History
Cashier
Crossroads Tobacco
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise.
Server
Sweet Treats Ice Cream
04.2019 - 09.2019
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Biology- Honors
Trent University
Oshawa, OntarioOntario College Advanced Diploma - Business Administration
St. Lawrence College
Cornwall, Onatrio04-2026
No Degree - Pre-Helth Pathway
St. Lawrence College
Cornwall, Ontario04-2021
High School Diploma -
Salmon River High School
Fort Covington, NY06-2019
Skills
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
Timeline
Cashier
Crossroads Tobacco
11.2022 - Current
Server
Sweet Treats Ice Cream
04.2019 - 09.2019
No Degree - Biology- Honors
Trent University
Ontario College Advanced Diploma - Business Administration
St. Lawrence College
No Degree - Pre-Helth Pathway
St. Lawrence College
High School Diploma -
Salmon River High School
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