Summary
Overview
Work History
Education
Skills
Timeline
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Kanesha Crowder

Atlanta,GA

Summary

Client Relations Specialist with a strong history of enhancing client retention and exceeding expectations. Skilled in analyzing customer feedback and sales data to deliver tailored solutions that drive loyalty and growth. Brings a well-rounded background across corporate environments and entrepreneurship. Experienced in providing administrative support, including scheduling, reporting, and records management, to streamline operations and support leadership. Notable for exceptional problem-solving abilities and maintaining high satisfaction levels in fast-paced, client-focused settings.

Overview

11
11
years of professional experience

Work History

Client Relations Specialist

Bloomingdale's
Atlanta, GA
11.2024 - Current
  • Developed and nurtured long-term relationships with high-value clients, ensuring their needs are met and expectations exceeded.
  • Reached out to clients for special promotions, new arrivals, and exclusive events to maintain engagement.
  • Increased client retention by creating personalized communication to build loyalty.
  • Generated reports on customer feedback, sales trends and other relevant data for management review.

Prescription Benefit Specialist

Cigna
Atlanta, GA
06.2024 - 12.2024
  • Engaged with members via phone to educate them on the significance of prescription benefits and healthcare coverages, enhancing patient-provider interactions and care continuity.
  • Managed and resolved patient concerns by applying critical thinking to develop care plans that addressed individual patient needs.
  • Interpreted complex coding rules when abstracting medical records into specific fields required by the NCQA standards.
  • Analyzed data from multiple sources, such as electronic medical records, claims systems, and other external databases, to ensure the accuracy of reported metrics.

Sales Consultant

Progressive
Atlanta, GA
01.2023 - 07.2024
  • Delivered tailored insurance solutions by understanding customer needs and recommending appropriate auto, home, renters, and other personal lines policies.
  • Educated prospective customers on coverage options, discounts, and policy details, while ensuring compliance with industry regulations and internal standards.
  • Managed a high volume of inbound and outbound calls, consistently meeting and exceeding sales targets and customer satisfaction scores.
  • Recognized for consistently high performance, sales excellence, and contribution to team goals in a fast-paced, metrics-driven environment.

Owner/Operator

Xcloosiv Fotobooth
Atlanta, GA
08.2020 - 01.2023
  • Owned and operated a successful photo booth business, overseeing day-to-day operations, including booking, client communication, event coordination, and inventory management.
  • Maintained strong relationships with clients, ensuring high satisfaction levels and repeat business.
  • Hired, trained, and manage a team of photo booth attendants to assist at events. Ensured staff delivered exceptional customer service and maintained the quality of service.
  • Developed and maintained an effective marketing strategy to drive business growth and increase brand awareness.

Administrative Support

Delta Air Lines, Inc
Atlanta, GA
12.2018 - 08.2020
  • Delivered executive-level administrative support to department leadership and managed special projects.
  • Established organized files and documentation compliant with legal and administrative requirements.
  • Conducted data analysis to identify trends, escalating findings to management for resolution.
  • Maintained departmental databases and electronic records to ensure accuracy of corporate initiatives.

Customer Solutions Supervisor

Delta Air Lines, Inc
Atlanta, GA
05.2014 - 12.2018
  • Delivered white-glove service to Delta’s Medallion® and SkyMiles® elite members, resolving complex issues with empathy, urgency, and professionalism.
  • Handled escalated customer complaints involving flight disruptions, service failures, and loyalty program concerns, ensuring personalized solutions that protected brand loyalty.
  • Collaborated cross-functionally with flight crews, airport agents, baggage services, and corporate support teams to resolve issues quickly and efficiently.
  • Recognized for exceptional conflict resolution skills, calm demeanor under pressure, and consistent customer satisfaction scores in high-stress situations.

Education

Some College (No Degree) - Business Analytics

University of West Georgia
Carrollton, GA

Skills

  • Client Relationship Management
  • Data Analysis & Reporting
  • CRM & Analytics Tools
  • Healthcare Management
  • Sales Strategies
  • Patient Outreach & Education
  • Administrative Support
  • Regulatory Compliance
  • Team Leadership

Timeline

Client Relations Specialist

Bloomingdale's
11.2024 - Current

Prescription Benefit Specialist

Cigna
06.2024 - 12.2024

Sales Consultant

Progressive
01.2023 - 07.2024

Owner/Operator

Xcloosiv Fotobooth
08.2020 - 01.2023

Administrative Support

Delta Air Lines, Inc
12.2018 - 08.2020

Customer Solutions Supervisor

Delta Air Lines, Inc
05.2014 - 12.2018

Some College (No Degree) - Business Analytics

University of West Georgia

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