Kanickki Pinkney
Ocala,FL
Summary
Dynamic Peer Support Specialist with proven success at Meridian Behavioral Healthcare, Inc., adept at fostering trust and empowering clients through effective problem-solving and recovery guidance. Skilled in mental health advocacy and relationship building, I enhance client outcomes by tailoring support strategies to individual needs, ensuring access to vital resources for sustained growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Meridian Behavioral Healthcare, Inc
09.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Peer Support Specialist
SMA Healthcare
10.2022 - 06.2024
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
EVS Lead
Ocala Regional Medical Center
12.2020 - 09.2022
- Increased employee retention by fostering a positive work environment and offering growth opportunities within the team.
- Ensured strict adherence to infection control standards by regularly training staff on updated guidelines.
- Implemented safety protocols for handling hazardous materials properly, reducing workplace accidents and injuries among employees.
- Collaborated closely with other departments to coordinate services, resulting in seamless operations.
Customer Service Representative
Sitel
04.2016 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Resident Assistant
Superior Residences
02.2015 - 04.2016
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
Education
Associate Of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NHSkills
- Mental health advocacy
- Relationship building skills
- Problem-solving skills
- Self-care management
- Rapport building
- Substance abuse awareness
Accomplishments
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Actively pursuing peer certification.
Languages
English
Full Professional
Timeline
Peer Support Specialist
Meridian Behavioral Healthcare, Inc
09.2024 - Current
Peer Support Specialist
SMA Healthcare
10.2022 - 06.2024
EVS Lead
Ocala Regional Medical Center
12.2020 - 09.2022
Customer Service Representative
Sitel
04.2016 - 06.2019
Resident Assistant
Superior Residences
02.2015 - 04.2016
Associate Of Applied Science - Criminal Justice
Southern New Hampshire University
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