Kanisha Booze
St. Petersburg,FL
Summary
Dynamic Restaurant General Manager with a proven sales record at Taco Bell, skilled in health code compliance and performance improvement. Successfully implemented training programs that enhanced service quality and reduced waste through effective inventory control. Adept at coaching and mentoring staff, fostering a collaborative environment that drives operational excellence.
Overview
9
9
years of professional experience
Work History
Restaurant General Manager
Taco Bell
St. Petersburg, FL
02.2020 - Current
- Oversaw daily operations to ensure compliance with food safety standards
- Coordinated staff schedules to enhance labor efficiency and ensure adequate coverage.
- Implemented training programs to enhance employee performance and service quality
- Reviewed sales figures to recognize trends and update menu items.
- Streamlined inventory management processes, reducing waste and improving cost control
- Led team meetings to foster communication and address operational challenges
Assistant Store Manager
Taco Bell
St. Petersburg, FL
10.2018 - 02.2020
- Led daily store operations to ensure optimal customer service and efficient workflow.
- Trained and mentored staff on best practices for inventory management and sales techniques.
- Analyzed sales reports to identify trends, adjust staffing levels, and optimize inventory turnover.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Monitored compliance with company policies, safety standards, and operational procedures among team members.
- Coordinated scheduling for staff to maintain coverage during peak hours while minimizing labor costs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Shift Manager
Taco Bell
St. Petersburg, FL
08.2017 - 10.2018
- Resolved employee conflicts by fostering a collaborative work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier
Taco Bell
St. Petersburg, FL
07.2016 - 08.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Education
High School Diploma -
St.Petersburg High
St. Petersburg, FL06.2004
Skills
- Health code compliance
- Inventory control and record keeping
- Performance improvement
- Full service restaurant background
- Proven sales record
- Coaching and mentoring
- ServeSafe manager
Accomplishments
Ran a 5 star store
Took the store from a low value store to a mid volume store in a year.
Trained, coached, and mentored 2 General Managers
Timeline
Restaurant General Manager
Taco Bell
02.2020 - Current
Assistant Store Manager
Taco Bell
10.2018 - 02.2020
Shift Manager
Taco Bell
08.2017 - 10.2018
Cashier
Taco Bell
07.2016 - 08.2017
High School Diploma -
St.Petersburg High