Ka’Niyah Pitts
Auburn
Summary
Professional with experience in training and supporting team members in a café environment, focusing on customer service and beverage preparation. Conducted on-site training sessions for baristas, ensuring adherence to company standards while monitoring performance. Demonstrated problem-solving skills by quickly troubleshooting equipment issues, maintaining workflow efficiency. Maintained cleanliness and organization within the café, contributing to a positive customer experience through attentive service and timely restocking of supplies.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
Auburn
08.2022 - Current
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Monitored staff performance to ensure adherence to company standards.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Troubleshot minor machine malfunctions quickly without disrupting workflow.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or concerns in a courteous manner.
- Restocked condiments station with sugars, creamers, stirrers and other items throughout shift.
- Performed cashier duties including taking orders, handling payments, and making change.
- Checked temperatures of refrigerators containing milk products regularly to ensure freshness.
- Maintained a clean and orderly environment throughout the café.
- Cleaned all equipment used in beverage preparation before closing shift each day.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Currently Still in High School -
Auburn High School
Auburn, Alabama05-2026
Skills
- Customer service
- Employee training
- Equipment maintenance
- Cash register operation
- Problem solving
- Time management
- Leadership experience
- Cleanliness standards
- Beverage preparation techniques
References
References available upon request.
Timeline
Barista Trainer
Starbucks
08.2022 - Current
Currently Still in High School -
Auburn High School