Summary
Overview
Work History
Education
Skills
Timeline
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Kanoknuan Vanegas

Summary

Dynamic and adaptable professional with a proven track record at Supannee House Of Thai by Suree, excelling in customer service and multitasking under pressure. Demonstrated ability to enhance customer satisfaction and streamline service processes, showcasing strong relationship-building and food safety skills. Achieved significant improvements in customer service efficiency and dining experience.

Overview

7
7
years of professional experience

Work History

Restaurant Hostess

Supannee House Of Thai by Suree
12.2021 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Dessert and Beverage Attendant

Supannee House Of Thai by Suree
12.2021 - Current
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Preparing desserts at a restaurant. Making the desserts, and plating them.

Cashier

Pure Thai Restaurant
01.2018 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Science - Business Administration

Grossmont College
El Cajon, CA
08-2016

Skills

  • Customer service
  • Adaptable
  • Multi-tasking
  • Greeting guests
  • Food safety
  • Active learning
  • Relationship building

Timeline

Restaurant Hostess

Supannee House Of Thai by Suree
12.2021 - Current

Dessert and Beverage Attendant

Supannee House Of Thai by Suree
12.2021 - Current

Cashier

Pure Thai Restaurant
01.2018 - 12.2021

Associate of Science - Business Administration

Grossmont College

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Kanoknuan Vanegas