Kanysheia McCoy
Jackson,MS
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Dairy Queen Grill & Chill
Richland, MS
02.2024 - 05.2024
- Reinforced rules to promote superior employee performance.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Monitored performance of staff to ensure quality standards were met.
- Upheld company standards and compliance requirements for operations.
Assistant Store Manager
Red Apple Texaco
Flowood, MS
01.2020 - 02.2024
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Supervised cash handling processes to ensure accuracy of transactions.
Education
High School Diploma -
Jim Hill High School
Jackson, MS05-2018
Skills
- Sales Strategies
- Rules Enforcement
- Employee Training
- Operations Management
- Cash Handling
- Energetic and Enthusiastic
Timeline
Shift Lead Manager
Dairy Queen Grill & Chill
02.2024 - 05.2024
Assistant Store Manager
Red Apple Texaco
01.2020 - 02.2024
High School Diploma -
Jim Hill High School