Kanza Aamir
Streamwood,Illinois
Summary
Reliable and customer-focused professional with experience in customer service, cash handling, credit card reconciliation, sales, and daily retail operations. Skilled at processing transactions accurately, assisting customers, maintaining records, and working efficiently in fast-paced environments. Dependable, organized, and detail-oriented with strong communication and problem-solving skills.
Overview
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Associate
Casey's General
Streamwood, USA
09.2023 - Current
- Delivered friendly, professional customer service, assisting customers with purchases and inquiries to enhance satisfaction.
- Resolved customer concerns with professionalism, offering tailored solutions to improve customer experience.
- Handle cash register operations and maintain accuracy when processing daily transactions.
- Perform credit card reconciliation and help ensure transaction records are accurate and properly accounted for.
- Monitor product availability and help maintain proper inventory levels.
- Work efficiently in a fast-paced environment while maintaining accuracy and professionalism.
- Collaborated with team members to streamline daily operations, ensuring efficiency and effective service delivery.
Cafe/Bistro Associate
Friendship Village Of Schaumburg
Schaumburg, Illinois
03.2024 - 12.2024
- Delivered friendly and respectful customer service to senior residents and guests, enhancing their dining experience.
- Provide friendly and respectful customer service to senior residents and guests.
- Operate POS systems, handle payments, and maintain accurate cash transactions.
- Ensured cleanliness and organization of dining and service areas, promoting a welcoming environment.
- Restock food, beverages, and supplies as needed.
- Follow food safety, sanitation, and hygiene standards.
- Guided residents in menu selections and accommodated special requests, contributing to personalized service.
- Work collaboratively with kitchen and dining staff to ensure efficient meal service.
Guest Service Associate
Dunkin' Donuts
Chicago, Illinois
11.2019 - 10.2022
- Provided friendly and efficient customer service in a fast-paced cafe environment.
- Assisted customers with menu selections, questions, and special requests.
- Accurately processed customer orders and handled cash, credit, and electronic payments.
- Operated POS/register systems while maintaining accurate transactions.
- Handled multiple tasks efficiently during busy periods while maintaining professionalism.
- Worked effectively as part of a team to ensure timely and accurate service.
- Maintained a clean, organized, and sanitary work environment.
- Followed food safety, sanitation, and quality-control procedures.
Education
Bachelor of Science - Management
University of Chicago
Chicago, IL 01.2024 - 08.2026
Associate of Science - Management
Harry S Truman
Chicago, IL 08.2019 - 12.2022
High School Diploma -
Mather High School
Chicago, IL 01.2015 - 08.2017
Skills
- Customer Service
- POS Systems
- Cash Handling
- Transaction Processing
- Credit Reconciliation
- Inventory Management
- Sales & Upselling
- Record Keeping
- Problem Solving
- Attention to Detail
- Time Management
- Teamwork
- Communication
Timeline
Cafe/Bistro Associate
Friendship Village Of Schaumburg
03.2024 - 12.2024
Bachelor of Science - Management
University of Chicago
01.2024 - 08.2026
Customer Service Associate
Casey's General
09.2023 - Current
Guest Service Associate
Dunkin' Donuts
11.2019 - 10.2022
Associate of Science - Management
Harry S Truman
08.2019 - 12.2022
High School Diploma -
Mather High School
01.2015 - 08.2017