Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kao Houa Xiong

Oshkosh,USA

Summary

Dynamic Certified Pharmacy Technician with extensive experience at Advocate Aurora Health, excelling in medication preparation and inventory management. Proven ability to deliver exceptional customer service while maintaining strict patient confidentiality. Skilled in IV admixture preparation and effective communication, ensuring compliance with pharmacy protocols and enhancing patient care outcomes.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Harmony Cares
Oshkosh, USA
08.2024 - Current
  • Request new scripts
  • Document patient health concerns to providers
  • Request new orders for medical supplies
  • Resolved customer complaints regarding product quality or quantity issues.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Answered telephones to respond to questions or requests.
  • Established or maintained medications and other patient profiles.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Certified Pharmacy Technician

ThedaCare
Neenah, USA
07.2023 - 08.2024
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Answered telephones to respond to questions or requests.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Prepared IV admixtures under the supervision of a licensed pharmacist.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Maintained pharmacy inventory by restocking shelves with medications and supplies.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Certified Pharmacy Technician

Advocate Aurora Health
Oshkosh, USA
06.2019 - 04.2023
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Prepared IV admixtures under the supervision of a licensed pharmacist.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Education

PTCB - Pharmacay Technician

Lakeshore Technical College
Oshkosh, WI
05.2019

Skills

  • Medication preparation
  • Inventory management
  • Customer service
  • Patient confidentiality
  • IV admixture preparation
  • Pharmacy protocols
  • Problem solving
  • Effective communication
  • Attention to detail
  • Time management
  • Team collaboration
  • Stocking medications
  • Medication documentation
  • Equipment cleaning and maintenance
  • Secure drug inventory
  • Aseptic techniques
  • Medical terminology
  • Problem-solving skills
  • Data entry accuracy
  • Verbal and written communication
  • Conflict resolution
  • Active listening

Certification

  • PTCB Certification
  • WI certification

Additional Information

Learn new jobs quickly; easily comprehend and follow directions., Work with detail and precision in an organized manner., Perform well under pressure and with deadlines., Positive work attitude; dependable, flexible and willing to work long hours., Experience working with Word, Excel, Access and PowerPoint., Excellent time management skills., Self Motivator and team player., Works well with others or independently.

Timeline

Certified Pharmacy Technician

Harmony Cares
08.2024 - Current

Certified Pharmacy Technician

ThedaCare
07.2023 - 08.2024

Certified Pharmacy Technician

Advocate Aurora Health
06.2019 - 04.2023

PTCB - Pharmacay Technician

Lakeshore Technical College

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