Kaori Whitehead
Waipahu
Summary
Dynamic sales professional with extensive experience at DFS Waikiki, excelling in customer service and relationship building. Proven ability to enhance sales through effective teamwork and problem-solving. Skilled in cash handling and inventory management, consistently achieving sales goals while delivering exceptional client experiences. Reliable and goal-oriented, dedicated to fostering customer loyalty.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
DFS Waikiki
Honolulu, HI
07.2023 - Current
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Learned product features and promotions to effectively communicate with customers.
- Collaborated with team members to achieve sales goals and improve store performance.
- Monitored inventory levels and assisted in restocking shelves as needed.
- Participated in training sessions to develop sales techniques and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Demonstrator
LVMH Fragrance Brands
Honolulu, HI
01.2007 - 01.2011
- Delivered engaging product demonstrations to enhance customer understanding of fragrance lines.
- Assisted in training new team members on best practices for product presentation and customer engagement.
- Collaborated with sales staff to align promotional strategies with brand objectives during events.
- Maintained up-to-date knowledge of fragrance trends and competitor offerings to inform presentations.
Esthetician
DFS Galleria
Honolulu, HI
09.2011 - 09.2019
- Provided personalized skincare consultations to enhance client satisfaction and loyalty.
- Performed a variety of esthetic treatments, including facials and waxing, adhering to safety standards.
- Maintained cleanliness and organization of treatment rooms to ensure optimal client experience.
- Assisted in inventory management by tracking product usage and restocking supplies efficiently.
- Educated clients on skincare products and routines to promote healthy skin maintenance at home.
- Collaborated with team members to develop promotional strategies for new skincare services.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Sterilized equipment for patient treatments.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Recommended retail products for at-home use.
- Advised clients on proper home-care regimens.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
Assistant Store Manager
Airport Electronics
Honolulu, HI
03.2006 - 03.2009
- Assisted in managing daily store operations and ensuring optimal customer service.
- Coordinated inventory management, including stock replenishment and loss prevention strategies.
- Trained and mentored new team members on sales techniques and product knowledge.
- Developed promotional displays to enhance product visibility and drive sales.
Education
High School Diploma -
Tsukui High School
Kanagawa JapanLicensed Beauty Operator - Esthetic
Makana Wellness Academy
Honolulu, HI 04.2010 - 09.2010
Licensed Massage Therapist - Massage
Hawaii Professional Massage School
Area Hawaii 02.2011 - 08.2011
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Problem-solving
Multi-tasking strength
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Relationship building
Cash handling
Money handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Languages
Japanese
Native or Bilingual
Timeline
Sales Associate
DFS Waikiki
07.2023 - Current
Esthetician
DFS Galleria
09.2011 - 09.2019
Licensed Massage Therapist - Massage
Hawaii Professional Massage School
02.2011 - 08.2011
Licensed Beauty Operator - Esthetic
Makana Wellness Academy
04.2010 - 09.2010
Demonstrator
LVMH Fragrance Brands
01.2007 - 01.2011
Assistant Store Manager
Airport Electronics
03.2006 - 03.2009
High School Diploma -
Tsukui High School