Kaoutar El Abed
Target
Duluth,GA
3
Languages
6
years of professional experience
Motivated and detail-oriented accounting graduate with hands-on experience in customer service, data entry, and bilingual communication. Eager to apply accounting skills in a professional setting.
Work History
Cashier
2 Years- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational protocols and customer service standards.
- Maintained accurate cash drawer, ensuring financial integrity.
- Collaborated with team to streamline checkout procedures, reducing wait times.
- Resolved customer complaints promptly, improving satisfaction ratings.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Customer Service Representative (Direct Energy)
2 Years- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Collaborated with team members to streamline processes and enhance customer satisfaction.
- Documented customer interactions accurately using CRM software to ensure follow-up actions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Certificate - income tax
Associate Degree - Accounting
Diploma - ESL
Certificate - back-office banking
Course
Bachelor’s degree - business management
Skills
Customer service
Work ethic and integrity
Cash register operation
Microsoft Excel
Journal entries
Invoicing and collections
Accounts payable and receivable
Strong communication skills
MS office
Data entry
Quickbooks
Attention to detail
ADDITIONAL INFORMATION
- English: Advanced - French: Advanced - Arabic: Native
- Open to Accounting positions in GA.
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Full Professional
Timeline
Cashier
Target
01.2021 - 01.2023Read More
Customer Service Representative (Direct Energy)
Sitel
01.2017 - 01.2019Read More
University of economics
Bachelor’s degree from business management
Read More
Offshoring
Certificate from back-office banking
Read More
Interactive College of Technology
Diploma from ESL
Read More
Georgia Piedmont Technical College
Associate Degree from Accounting
Read More
H&R Block Virtual Income Tax Course
Certificate from income tax
Read More