Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaprice Stewart

Raleigh,NC

Summary

Hardworking and passionate customer service professional with over 20 years of experience. Ready to help the team achieve company goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
08.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.

Repair Chat Agent

Charter Communications, Spectrum
12.2022 - 07.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Provided online demonstrations to educate customers on product features and online help resources.

Therapist Assistant III

The Emily Program, Veritas Collaborative
02.2022 - 11.2022
  • Enhanced patient recovery rates by providing hands-on assistance and support during therapy sessions.
  • Mentored junior staff members, providing guidance on best practices for patient care management and coordinated with other healthcare providers concerning treatment plans for patients.
  • Maintained up-to-date information in electronic medical records software.

Patient Care Technician

Triangle Springs Hospital
10.2020 - 01.2022
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment as to prioritize our residential patient needs.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.

Applied Behavioral Analysis Technician

Build N' Care
07.2019 - 03.2020
  • Conducted thorough assessments of client needs, developing tailored intervention strategies based on findings.
  • Established trusting relationships with clients and their families, fostering a supportive environment conducive to growth and learning.
  • Updated records and prepared reports to outline program actions, results, and recommended improvements.

Online Banking Specialist

PNC Financial Services
02.2016 - 01.2018
  • Collaborated with IT department to address technical concerns, ensuring seamless online banking operations.
  • Drove customer retention and loyalty by consistently providing exceptional support during various stages of account management.
  • Implemented feedback from clients to improve overall user experience within the web-based platform.

Support Team Trainer

Restoration Hardware
04.2011 - 10.2015
  • Established and maintained quality control standards.
  • Provided coaching and mentoring to employees.
  • Improved overall call center performance by identifying skill gaps and providing targeted training solutions.

Education

Sociology

Virginia State University
Petersburg, VA
12.2007

Skills

  • Customer Service
  • Teamwork and Collaboration
  • New Hire Training
  • Fast Learner

Certification

  • CPR, American Heart Association - Oct 2022- Oct 2024
  • First Aid, American Heart Association - Oct 2022 - Oct 2024

(Both Certifications are for Adult and Pediatric)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Delivery Driver

Amazon
08.2023 - Current

Repair Chat Agent

Charter Communications, Spectrum
12.2022 - 07.2023

Therapist Assistant III

The Emily Program, Veritas Collaborative
02.2022 - 11.2022

Patient Care Technician

Triangle Springs Hospital
10.2020 - 01.2022

Applied Behavioral Analysis Technician

Build N' Care
07.2019 - 03.2020

Online Banking Specialist

PNC Financial Services
02.2016 - 01.2018

Support Team Trainer

Restoration Hardware
04.2011 - 10.2015

Sociology

Virginia State University

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Kaprice Stewart