KAPRYCE WICKWARE
Phoenix,AZ
Summary
Professional logistics specialist with strong background in inventory management and supply chain operations. Known for effective team collaboration and consistent achievement of operational goals. Skilled in accurately receiving and inspecting shipments, maintaining organized records, and ensuring timely distribution of goods. Reliable and adaptable to changing priorities, focused on delivering results and supporting overall efficiency.
Overview
5
5
years of professional experience
Work History
Lead Receiving Clerk
UPS
Tempe, AZ
10.2024 - 10.2025
- Maintained a clean and organized receiving area while adhering to safety regulations.
- Utilized problem-solving abilities to resolve any issues that arose during the receipt process promptly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Peer Support Specialist
Hushabye Nursery
Phoenix, AZ
07.2024 - 09.2024
- Enhanced client recovery by providing emotional support and practical guidance.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Provided crisis intervention services to individuals in need of emotional and mental support.
Customer Service Representative
Circle K
Phoenix, AZ
01.2023 - 05.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Manager
Grab & Go Convenient Store
Mesa, AZ
09.2020 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Business Administration and Management
University of Phoenix
Tempe, AZDigital Marketing - Digital Marketing
Coursera Online
Phoenix, AZ04.2024
E-Commerce Certification - E-Commerce
Coursera Online
Phoenix, AZ04.2024
Certificate - Entrepreneurship
Online Course
Phoenix, AZ03.2022
Certificate - Peer Support Specialist
Online Course
Phoenix, AZ12.2021
GED - undefined
Arizona G.E.D Online
Phoenix, AZ11.2020
Skills
- Account updating
- Data Collection
- Product Knowledge
- Paperwork Processing
- Scheduling
- Interpersonal abilities
- Relationship-building skills
- Team Leadership
Personal Information
- Title: Customer Service Representative
- ID Number: 4809538102
Timeline
Lead Receiving Clerk
UPS
10.2024 - 10.2025
Peer Support Specialist
Hushabye Nursery
07.2024 - 09.2024
Customer Service Representative
Circle K
01.2023 - 05.2024
Manager
Grab & Go Convenient Store
09.2020 - 12.2022
Digital Marketing - Digital Marketing
Coursera Online
E-Commerce Certification - E-Commerce
Coursera Online
GED - undefined
Arizona G.E.D Online
Bachelor of Science - Business Administration and Management
University of Phoenix
Certificate - Entrepreneurship
Online Course
Certificate - Peer Support Specialist
Online Course