Kara Billings
DeKalb,IL
Summary
Experienced foodservice professional with a strong track record of supporting kitchen and wait staff. Demonstrates genuine hospitality to create memorable experiences and build rapport with patrons.
Overview
5
5
years of professional experience
Work History
Server
Tucci's Italian
Bourbonnais, IL
11.2022 - Current
- Ensured clear communication with kitchen staff regarding customer allergies and special requests.
- Remained up-to-date with daily specials, new menu items, and promotions.
- Served as the point of contact for guests, swiftly addressing their queries and concerns using a professional demeanor.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
Bradley, Illinois
01.2020 - 02.2023
- Assisted customers by providing menus and addressing inquiries regarding menu items and daily specials.
- Assigned seating based on customer preferences and restaurant policies.
- Successfully fulfilled assigned side work duties as directed by management, which involved tasks like rolling silverware and folding napkins.
- Offered support to servers by helping refill drinks and clear plates from tables.
- Followed safety protocols outlined by the restaurant management.
- Enhanced the dining experience of guests by catering to their specific requirements including those with children and special needs.
- Consistently ensured cleanliness standards by regularly wiping down tables and chairs in the dining area.
- Delivered exceptional customer service by promptly greeting and seating guests.
- Resolved customer complaints professionally and maintained a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Criminology, Psychology
Northern Illinois University
Dekalb, IL05-2027
Skills
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Sales Techniques
- Strong Work Ethic
- Point of Sale (POS) system operations
Timeline
Server
Tucci's Italian
11.2022 - Current
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
01.2020 - 02.2023
Criminology, Psychology
Northern Illinois University
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