Kara Cannon
Hillsboro
Summary
Versatile professional seeking a second position where I can bring strong customer service, communication, and problem‑solving skills. Dynamic and accomplished in the restaurant industry with 15 years of experience delivering exceptional dining experiences. Skilled in upselling, managing high-volume shifts, and building lasting guest relationships.
Overview
15
15
years of professional experience
Work History
Guest Services Specialist
Marriott
10.2024 - Current
- Greet and assist guests, answering phone calls and inquires, and demonstrate strong problem-solving skills to guest satisfaction.
- Process financial transactions accurately while maintaining strict confidentiality of sensitive information.
- Monitor lobby and common areas for cleanliness and order, ensuring a welcoming environment for guests.
- Collaborate with the housekeeping team to ensure timely room readiness for incoming guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Server/ Bartender
Outback Steakhouse
02.2011 - 05.2025
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Prepared and served a diverse range of beverages, ensuring quality and consistency in every drink.
Education
Certification of Completion - Business Management
Clackamas Community College
Oregon City, OR03-2024
Certificate of Completion - Management Fundamentals
Clackamas Community College
Oregon City, OR03-2024
Skills
- Exceptional communication
- Loyalty promotion
- Guest accommodations
- Hospitality service expertise
- Team collaboration
- Reservation management
Timeline
Guest Services Specialist
Marriott
10.2024 - Current
Server/ Bartender
Outback Steakhouse
02.2011 - 05.2025
Certification of Completion - Business Management
Clackamas Community College
Certificate of Completion - Management Fundamentals
Clackamas Community College